Virgin Mobile Complaint - Virgin Mobile Indefensible Billing Practices
RICHMOND, VIRGINIA -- Beware of Virgin Mobile! Their "top off" payment policy is a trap. I signed up for unlimited texting for $19.95 per month with the 2nd month free. I thought it would be billed that way and that the $10.50 I authorized for my "top off" was for extras. After one month of free texting, I suddenly got a ton of charges on my credit card. I emailed them, but did not get an explanation. Turns out they cancelled my unlimited texting without notifying me.
Turns out, my free month of texting cost $700. They are slow to respond to any inquiry, their customer service center is maddening to talk to on the phone, and they ended up suspending my phone service without notice, even as I disputed the charges with my credit card company.
I would highly recommend avoiding Virgin Mobile. I have cancelled my service in sheer disgust with their high handed practices.