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Kelley Infiniti Informative - Damaged My Car - Car Dealer

Review by ptessier on 2008-04-02
DANVERS, MASSACHUSETTS -- This dealership has always treated me well, but I recently had a bad experience with them. It took over a week to get the needed part (they did provide a loaner) and when I picked up the car I found that the back seat (leather) was damaged. There were rust marks on the seat and a fairly deep scratch.

Apparently someone had stuck something on the back seat and damaged it when they pulled it out. I confronted the dealer and they denied all responsibility. They said that the repair didn't require them to be in the interior of the car and therefore it couldn't have been them.

While the repair might not have required access to the back seat clearly something was put back there and damage was done.
Comments:2 Replies - Latest reply on 2010-06-18
Posted by Anonymous on 2008-04-04:
Poster: I had this same problem with a GM dealer. When I picked up my car, there was an oil stain in the back seat. The dealer denied responsibility with the same excuse you were given. Days later, I saw my friend's car at a NAPA auto parts dealer. I went into the NAPA to chat with my friend. He was not there. Instead, there was a man in a 'Mr. Goodwrench' shirt. The dealership uses customer cars to pick up parts. I confronted the owner with this. She admitted the practice, but said "Customer's agree to letting us operate their vehicles 'for testing'. I have no doubt as to where the stain came from. I no longer patronize the dealer.
Posted by Earth Angel on 2010-06-18:
I took my Jeep for a air conditioning fix and left it overnight only to find that they put on 284 kilometers...now what??

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