MetroPCS Complaint - Pissed Consumer Alternative Contact
It is near impossible to reach any kind of a human with this company but And when you do they will not give out telephone numbers to their stores. Rather they gave me an 888 number and the rep. on the line told me they don't have phone numbers for their corp. stores. Wow, a cell phone company that doesn't even have phone numbers for their own stores!! They didn't even have a number for their corp. headquarters in Texas.
However, she was kind enough to give me the 888 number - which means I would simply be calling her again! Rather, they would have me drive nearly 70 miles round trip to find out if my replacement phone has come in (3rd one already). Well here's an alternative... if the little guys don't handle customer service, then perhaps consumers should call the big guys to handle their complaints. Here are their names and a phone number for you.
ROGER LINQUIST, PRESIDENT, DIRECTOR AND BOARD CHAIRMAN, 8144 WALNUT HILL LANE, SUITE 800, DALLAS TX 75231. YOU CAN ALSO TRY MARK STACHIW, VICE PRESIDENT AND SECRETARY, BRAXTON CARTER, VICE PRESIDENT AND DIRECTOR, OR CHRISTINE KORNEGAY, VICE PRESIDENT ALL OF THE SAME CORP. ADDRESS IN TEXAS.
OH BY THE WAY - ACCORDING TO THEIR 2007 CORP. ANNUAL REPORT ON FILE WITH THE FLORIDA DEPARTMENT OF STATE (PUBLIC RECORDS) THE PHONE NUMBER HANDWRITTEN WRITTEN NEXT TO THE SIGNATURE OF CATHERINE KORNEGAY, VP IS 214-265-2550.