Macy's Credit Card & Department Stores National Bank Complaint - Beware Macy's Credit Card
Around Xmas I took out a Macy's credit card - BIG MISTAKE. I had some coupons from a friend but could only use them with the store credit card. I immediately paid off my balance in the store after my purchases. I was told that I would get a 15% discount on my first bill.
The exact opposite happened and Macy's by their assignee Department Stores National Bank has done the following:
First they sent the card to the wrong address, so I immediately cancelled without ever receiving the card.
After returning the items to the store ( the gifts did not fit) I was told I could only get the cash I paid put back on the credit card and after two weeks on a cancelled card they would automatically return it. NOT TRUE this is April and I after numerous request for my cash I still don't have it.
The worse part is they DEDUCTED 15% from the CASH I actually paid on the card, claiming they were taking back a 'new account savings' which they NEVER gave in the first place.
I have written numerous letters, and spent lengthy hours on the phone to their outsourced customer service in India where they just don't give a damn.
I have shown the reps that no way should a store deduct from actual cash paid on the bogus claim that they were taking back a discount. I am entitled to the full amount of cash I paid once the items were returned. Moreover I HAVE NEVER RECEIVED THE 15% DISCOUNT IN THE FIRST PLACE. They claim it was given in the store. This 'promotion' is still ongoing where they rope you in by claiming to give a 15% discount on your first bill for all purchases done within the first 2 days of getting the card. NOT TRUE - a total ripoff.
Each month I receive a statement saying if I want my cash back ( minus the fraudulently deducted 15%) I should submit the bottom part of the statement. Instead of a check I got a 3 line letter saying they did not have sufficient information to review my dispute, or return my money.
On top of it, I was told I would have received a Macy's Visa, but the statement shows it is an Instore card with a whopping 22.90% interest rate.
The entire operation by Macy's Stores and Department Stores National Bank is a huge scam against consumers - the old bait and switch. The reps have every detail of my transaction even the codes on the receipts and the items purchased, yet I am told by the dispute department they have insufficient information to attend to my dispute. Pure Crap!!!
I went back to the Macy's store in Valley Stream NY and the explained the fraudulent accounting. He agreed that I 15% should have been deducted from my cash balance on returned items. He tried to contact customer service with me on the phone - and the rude woman at the other end said, it was not his account and she could not talk with him, even though I gave her permission to discuss my account.
I intend to pursue this matter to the ends of the earth if I have to, and Macy's should be paying me 22.90% on my cash balance they have been refusing to send, plus on the fraudulently deducted 15% I intend to pursue a small claims court case under local Business Law for double the amount owed.
These kind of things happen when big corporations outsource financial and private matters to Asia where it is obvious the reps don't give a hoot, and also are not beyond stealing. Personally I think the surge in identity theft comes from outsourcing.