Blockbuster Complaint - Stop Calling Me!!! - Constant Phone Calls
MADISONVILLE, KENTUCKY -- So for the third time this week I have received a phone call from a Blockbuster Store in Hoboken, NJ looking for my overdue movies.
Problem is, I live in Kentucky, my name isn't Danielle Steele, and I don't have a Blockbuster account.
I have called this store 3 times in the past month asking them to remove my cell phone number from this person's account, and they still haven't done it. They aren't even taking this seriously.
First they tell me I need to come into the store and show ID proving I am not the person on the account. That would be great, but I'm not spending money for a plane ticket and a rental car just to drive to Blockbuster and show them my driver's license.
Second time it happens I go down to the local Blockbuster here in town and explain this to the woman working at the counter. She was very nice and even called the store in question for me telling them they need to remove my phone number from this account as I am not the person they are looking for.
Today was the last straw. I get yet another phone call from Blockbuster telling me I have an overdue movie and they are going to charge my credit card retail price if I don't return it by Saturday. So I call the 800 number listed on Google Finance and speak to an executive customer service representative. Not only did this guy not believe me they wouldn't remove the number until I sent them my cell phone bill and a copy of my driver's license.
It's bad enough one of your customer's is using my cell phone number as contact information on her accounts, but now you're treating me as if I am the one doing something wrong.
I called T-Mobile, and according to them, I am the only owner of this cellular number. So I want to know this, if Blockbuster is requiring me to send in copies of my cellular bill and a copy of my identification, why didn't they ask Danielle to show this information when she opened the account? If I have to prove who I am, shouldn't she have to prove who she is?