FloristOne Complaint - Charged for flowers that could be serviced, - One week before credited
PONCE -- I ordered flowers online from FloristOne on April 2nd for delivery on the same day to my grandmother at the hospital. The afternoon of April 3rd I called FloristOne customer service because the flowers were not delivered. The Manager stated that I was emailed explaining that the flowers were not serviceable because their weren't any florist in the area.
First of all I never received the email and on top of that I had been charged for the flowers. I asked if my account had been credited and the Manager stated that they only CREDIT on Mondays. I don't understand how a company charges for a service that they are not sure they can complete and then take a week to credit the account.
I am seriously disappointed with FloristOne and will never do business with them again. They are completely unreliable .