FloristOne Complaint - Charged for flowers that could be serviced, - One week before credited

Review by Highly upset on 2008-04-03
PONCE -- I ordered flowers online from FloristOne on April 2nd for delivery on the same day to my grandmother at the hospital. The afternoon of April 3rd I called FloristOne customer service because the flowers were not delivered. The Manager stated that I was emailed explaining that the flowers were not serviceable because their weren't any florist in the area.

First of all I never received the email and on top of that I had been charged for the flowers. I asked if my account had been credited and the Manager stated that they only CREDIT on Mondays. I don't understand how a company charges for a service that they are not sure they can complete and then take a week to credit the account.

I am seriously disappointed with FloristOne and will never do business with them again. They are completely unreliable .
Comments:3 Replies - Latest reply on 2008-04-04
Posted by Anonymous on 2008-04-03:
I strongly suggest using a local florist over using on-line order gatherers. The order gatherer takes 1/3 of the money, giving the florist only 2/3 to fill an order. Also, if you have a quality issue, you can go right to the horse's mouth.
Posted by Ponie on 2008-04-03:
Ghost is absolutely right. If you don't know any florists in the distant city, pull up the yellow pages on the Internet. Another good thing to do with florists when ordering in this fashion is to mention you want the flowers to be there 'before I visit.' Many times distant city florists unfortunately don't put a best foot forward because they presume the person ordering won't see what they look like. Whether I'm going to be in the area to see them or not, I always let them assume I'll see the flowers.
Posted by Anonymous on 2008-04-04:
Ponie: Checking the Yellow Pages is only 'somewhat better'...a lot of order gatherers put ads in the YP under 'Name of City' Florist. They do not have a brick and mortar shop in the town...just a telephone number that goes to their central order-gathering facility.
My family member (a florist) takes photos of everything leaving the shop. If there is a quality issue, she can refer to the picture. Sadly, a number of people claim 'the flowers were dead'...when they are trying to skip out on paying for them. I recommend that all shops photograph their work...it also encourages shops to put out good work knowing the sender can (if they like) see the product they paid for.

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