Sprint PCS Complaint - Acknowledge My Payment Sprint PCS!!!
I paid my SPRINT PCS bill in cash at an automated machine over a month ago (store #448 in Weslaco, TX), and I have a receipt to prove it. SPRINT PCS refuses to acknowledge the payment and left me on hold for over an hour on more than one occasion. I also haven't received acknowledgment that there even IS a dispute in writing.
The store where I made the payment concedes that the payment was received, but SPRINT PCS stubbornly and without adequate reason won't take the store's assurance that the receipt is valid.
I have sent proof by fax to SPRINT PCS as well as by email. These too have gone unacknowledged.
I have had my service disconnected on four separate occasions. Each time the phone was turned on after verbally wrangling with customer service.
Now, I'm expected to send a certified letter to Sprint with the ORIGINAL receipt to a different company. After all the disappointing experiences with Sprint's lack of efficiency I have no expectation that the receipt would not be lost, misplaced, or simply ignored.
Sprint Corporation has shown throughout this ridiculously drawn out process (over a month) that they have absolutely NO respect for me as a customer.
Honestly, the most galling aspect of this entire ordeal is the fact that Sprint PCS assumes from the start that I am at fault and need to prove to them that I'm not a liar and a thief.
Anyone considering a wireless company should consider my experience, and the experiences of others, when they decide on a wireless provider.