Qwest Complaint - Unscrupulous Tactics To Steal Your Money
BOISE, IDAHO -- My dilemma began when I added a home phone to my existing DSL and wireless (3 Phones) account.
The new phone number that was issued to me was previously a commercial phone number that was still listed in the current phone directory. After receiving numerous wrong number calls and automated sales calls directed at the business, I called customer service to disconnect my home phone.
The customer service agent talked me into keeping my home line and changing my number. He told me that I would not be charged for the new number. The change occurred on 3/6/08. On this day I had used 271 minutes of my 500 minute plan and I still had 6 days remaining for the month.
Please keep in mind that with Qwest all of your services a paid a month in advance.
On this particular month, my monthly wireless account period ran from 2/12/08 - 3/12/08. On the day the phone number was changed, Qwest cutoff my billing period and sent me a bill for a full month of service. Again, I was prepaid a full month in advance and I still had 6 days of service available to me.
When I called Qwest on 3/6/07 to check my minutes, I found that they not only shorted me 6 days from my current monthly service, they also carried over the 271 minutes into the new billing period that now began 3/6/08 instead of 3/13/08.
I received a bill in the mail for $175.00 for the services from 2/12/08 - 3/12/08 which I paid in full on 3/5/308.
I called Qwest regarding the carry over of the 271 minutes and was assured by the Customer Service agent that the minutes would be credited to my account. And also that my next month's bill would show a credit for the 6 days that I was short.
They minutes were not credited. Consequently, I not only over paid for 6 days of service that was taken from me, I went into the next month of wireless usage with 271 minutes, leaving my family, 3 phones with 2 teenagers, only 229 minutes of use for a month of service.
To add insult to injury, I received a bill from Qwest for $300.00!!!! My normal bill would have been approximately $135.00.
I spent hours on the phone trying to explain my dilemma. Unfortunately, I had to deal with a VERY, ARROGANT AND RUDE WIRELESS SUPERVISOR, named Kim in the Boise office who wouldn't even consider for a moment that there could be an error with my bill.
Does it take a rocket scientist to come to the conclusion that there may be an error on my bill when my wireless bill increased by $100.00 for 24 days of service, instead of 30 days of service, all because I changed my home phone number?!?!?!
Also, my DSL service went from $27.00 per month to $64.00 per month because I changed my home phone number?
The explanation that I received was that my bill was for services from 2/10/08 - 4/25/08. I tried to explain that I was paid in full from 2/10/08 - 3/12/08 ($175.00)when the number was changed. The last bill I received was for services from 2/12/08 - 3/12/08.
Now Qwest is going back to my January bill and charging me for 2 days on that bill that was paid in full (1/12/08 - 2/11/08)?????
Qwest claims that I was credited for the month previous. I added up the credits on my bill and came up with $12.00.
Kim in the wireless department has the final say and she says the bill is correct. She would rather be right than open her mind to the possibility of a mistake. She cannot see the obvious:
The wireless department failed to close out the monthly charges and minutes from the previous month. My previous months wireless charges were $100.00 the exact amount my wireless account is being over charged. My minutes for the new month began with the 271 minutes that were carried over from the previous month.
Because I am under contract for two of my phones I can't discontinue my service.
I have been slammed for over $200.00 in charges by Qwest and I can't do anything about it because of my wireless contracts!!!!
The reason this all happened is because Qwest issued me a commercial phone number that was listed in the current telephone directory when I signed for home phone service with Qwest.
That free change in phone number cost me $200.00!!!!!!!!! Two months of service that would have cost me $270.00 is now going to cost me $475.00.
This is a lot of money for a single mom who is currently unemployed.
You go Kim, the supervisor in the Wireless Department. You must feel like you're on top of the world because you SAY are right and I am wrong. It's your STORY. You can tell it any way you want since I can't do anything about it because I am under a wireless contract with Qwest.
I hate Qwest!