Ipower Web Complaint - Ipower Web Is The Worst Web Hosting Company Out There
LOS ANGELES, CALIFORNIA -- I purchased web hosting with IPOWER Web in about 1996. The site worked well until November 2007 when they switched over their Platform. At this time, right before the Christmas holiday my site crashed. I made over 20 calls and each call was a minimum hold time of 3 hours (no exaggeration) to have the site repaired and not one person would help me at this company. I was told it is with the top of the line technicians (several times) and they would get back to me and nobody ever did. Each time I called back there was no record of the previous call. One operator finally gave me the email to the vice president to the company and he responded and promised the problem would be resolved. It is March 2008 and there is no resolution. The lost all of the data from my site, customer lists, photos, all parts of the data base.
I requested compensation for another web designer to come in and fix this problem they declined offering me a 100.00 credit for their company and to re-create the data base minus all of the information they had lost. I had professional photos taken, spent hundreds in web design, hours entering the information into the data base. I have NEVER received such poor service and the nerve to offer me a credit with their company? They have no clue how to fix their own mistakes, they lost invaluable data and offer no solution to my problem besides locking me into more time with this abominable company. I also sent an email to the president of the company Thomas Gorny and never received a response.
I would like this company to pay for all of the money and time I have put out to try to fix this problem. I have spent COUNTLESS hours dealing with this, wasting my time. I had to pay over a thousand dollars at this point out of my pocket to try to fix this on my own and nothing has been done about it. To offer me $100.00 credit is a joke and unacceptable. I insisted on being refunded my $95.00 for the year and somehow they took that as give me a credit. YEAH RIGHT!!! I fought and finally got that money back. This company has a ton of nerve and should be out of business.