Larry Miller VW - Avondale AZ Informative - Incompetent Service - VW Service

Review by Jetta Driver on 2008-04-04
AVONDALE, ARIZONA -- Took my 2005 Jetta in for routine service (they've rigged it so you can's have the oil changed on new model VW's except at the dealership) and told them my breaks were squeaking could they check it out. Picked the car up and was told that the cause was "dust on the breaks", caused by light breaking, and that I should break hard occasionally to make it go away. Sounded weird, but whatever, they're the experts. Squeak continues, come back for another oil change 5,000 miles later, told this time, that the pads are getting thin and that on my next service they should look at them again.

5,000 later, oil change at another dealership, forget the pads, by now the drums need replacing, $400 and change.

Called the service manager, never bothered to call me back. Needless to say they'll never get a dime from me again.
Comments:2 Replies - Latest reply on 2008-04-04
Posted by NeveragainAmazon on 2008-04-04:
Funny thing....I live in Az and was also given a similar story by the Scottsdale Infiniti Dealership. Three months ago the squeak in my brakes stopped...now they are telling me I need a brake replacement on my front brakes! I may be a woman but I do know that they are feeding me a line of doggie doo-doo!!!!! hahahaha got to love it!
Posted by Anonymous on 2008-04-04:
Some brake assemblies use a piece of metal in the break pad or shoe to indicate when the pad needs replacing. GM does this on some light trucks. They will squeak for a while...when they stop fix the brakes NOW or you will do a good amound of damage. I do not know if VW vehicles are similar. Worth a guess though.

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