Cingular Wireless Complaint - Fraud - Roll Over Minutes
CEDAT HILL, MISSOURI -- Last Feb I wanted to give my wife a phone for valentine day. I already had an account with Cingular and asked the salesperson what they had. He stated that I could add her and get a free Motorola phone for $20.00 per month added to my current account. He said I would not see any change to my roll over minutes (700+) and when my next bill arrived they were gone! When I called Customer Service they said I lost them because I changed plans and that person should not have told me they would not be lost. Have a nice day! I just saw my current bill in October and noticed that they were removed again and this time they said it was because my original start date wipes them out too. So I lose them 2 times in 7 months and the Rep told me this time that I could cancel my account but have to pay $300.00. $150.00 per phone. When I commented that there was no options here but pay she said "that's correct" and I said "well I guess this is Lesson Learned" she said that's correct.