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Polaroid TV Complaint - Don't buy Polaroid TV's

Review by justberryz on 2008-04-04
SALEM, NEW HAMPSHIRE -- Please think before buying this TV or ANY Polaroid product. We had this TV for 3 months before it died. We called Polaroid for service and was told they would ship the control box out Fed-ex 2nd day. It arrived 8 days later and was broken. We had to provide proof of purchase before they would order another part, we were told that it would take 2 days to confirm that our proof of purchase was "real", then the new part would be ordered. The people in customer service department seemed to care less about mistakes that were made and took zero responsibility for them.

We are still waiting for our 2nd control box to show up, and been without a TV for 2 weeks now. I will never purchase another product from Polaroid.
Comments:2 Replies - Latest reply on 2008-04-05
Posted by Ponie on 2008-04-05:
I think I must have been living under a rock for several years. Until I started reading complaints about Polaroid TVs on M3C, I didn't know they were in the TV business. Have never seen them in any store. Or are they sold only online?
Posted by justberryz on 2008-04-05:
No, you can buy them at most stores. I bought mine at Circuit City. The stores should think twice about selling them, with the amount of trouble people are having with them. Most store return policies are 30 days, and when you buy a big ticket item that breaks shortly after you purchase it you think the store will be willing to return it - they arn't unless you purchased an extended warranty with them. They tell you it is out of their hands you need to deal with Polaroid.

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