Popeye's Chicken Informative - Can These People Not Understand English?
LAKE CHARLES, LOUISIANA -- I have tried repeatedly (because their chicken is really good!) tried to give these people my business, but I am very dissatisfied with all but one Popeye's in Lake Charles.
Tonight, after a very long day, I went to the Popeyes on my way home and placed only two orders. Very easy order, two dinners, the same sides, same type of chicken. The person taking the order repeated it back to me wrong, so I corrected her... she then repeated it back to me completely wrong again...and keep in mind, there was no one else at the drive thru window and they had NO OTHER customers inside! Then, when I thought she finally had it, I pulled to the window and paid for my order. AGAIN, I asked her if she had my order correct, and I repeated it. She said she did, so I took my order and came home only to find that ONCE AGAIN... it was completely wrong, both the number of pieces and the type of chicken.
I called the manager and he rounded everyone up, located my order and read it back to me. It was right.... WHY DIDN'T I GET THAT ORDER? Well, he began to blame his employees... I stopped him and told him that his employees were his problem, but my problem was with him because I saw him standing there looking at me thru the window. He heard me ask her repeatedly if my order was correct. That should have been a red flag for HIM to make absolutely sure. He just agreed with me..nothing at all else. She I said that I was contacting the corporate office. That seemed fine with i\him and after trying to find them online, I have given up. You simply cannot contact the corporate offices! They must know of their problem! They just hire stupid people to run these places...Imagine not being able to fill the only customer's order correct! What would have happened had I been one of MANY??? We would have all had wrong orders!
I suppose my days of being a Popeye's customer are over, and I will be taking many people with me, for I work in a business at which I can direct people to them or not... and believe me, it will be NOT!! So long, Popeyes!