Wachovia Bank NA - Charlotte NC Complaint - Customer Service Rep. Made False Statement On My Account
CHARLOTTE, NORTH CAROLINA -- I have had numerous accounts with Wachovia for over 8 years. My name is also on my mother’s account and as a senior, she unknowingly went over her limit for the first time by $23 and was charged a $26 fee. I found out while checking my other accounts and asked if the fee could be waived as a courtesy. The person refused and I asked to speak with a manager or someone else, but the woman at Wachovia said no one else was available. I told her I was unhappy and would write her company and needed her name and id# and/or call center information for reference. To my astonishment, she said she felt threatened and would have someone call me back then hung up on me. I got a message on my phone a few hours later from the securities dept. and when I called back, was told all my accounts will be closed because the worker felt threatened when I asked for her information to write!! What a joke!
Are these people for real? No questions asked, no one apparently listened to the call and no one cared about me the customer to ask what happened, but were quick to judge and decide I was not good enough for their company. The man even went as far as to state that I should have apologized to the Wachovia representative that lied about me!!! I have never been so insulted! Does this company not respect customers and realize that we are the reason they are in business? It seemed they are still living in the Stone Age or does this company constantly disrespect valuable customers?
Further more, I went to the branch and was not able to get anywhere because they needed to call the phone advisors who were no help as usual. It has been very embarrassing to have threat alerts on my accounts and I have had nothing but problems getting my money because they always need approval from the securities department before I can get my own money, in addition to being told that my accounts were pending to be closed in a few days! I am being treated as a criminal and no one should do business with a company that does not care about their customers and who apparently do not spend time to find good employees that are honest, especially since they deal with sensitive information and money!!