British Airways Complaint - BA Terminal 5 - Dishonesty Incompetence Total Lack of Service
LONDON -- I flew Business Class on Sat 5th April from their new Terminal 5.Prior to check-in they said that bthe problems were behind them and everything was working normally. This was the first lie. I left the security to try to go in the lounge to wait for departure. The door is beside security manned by two BA people. Despite being entitled to access I was told that BA/ BAA insisted that I walk past all the shops and go down a floor and up again to get in.
With my flight time approaching I inquired with staff in the lounge. I was advised that there were no delays and to proceed via the transit to the departure gate. Second lie.
Do not leave the lounge or get the transit until you are sure your flight is on time. You can't get back to the lounge. Sure enough I arrive at the gate and the flight is delayed for 1 hour. Reason given was problems with the baggage system meant that they were manually making sure that all our bags were on board prior to take off. Third lie.
We then boarded and sat on the ground for another hour supposedly looking for the bag of a passenger who hadn't showed. Finally we got airborne.
About two hours into the flight the pilot declared a hydraulics emergency and turned back , dumped fuel and safely landed at Shannon. This is where all the lies surfaced. Tons of bags were coming onto the carousel but no-one was picking then up. it turns out that these were the bags belonging to BA's victims on the earlier San Francisco flight that had not made it with their owners. Sure enough my bags did not show. About £2k worth of stuff.
There is no BA representation at all. We have been put up overnight and are still waiting to try to depart for the US. There is no information on the state of the aircraft. We all have had hours where we could have used the time to start the process of registering our lost bags. Despite calling the Executive Club and searching the web, I am told that the only way I can do this is to get in line in San Francisco, presumably with 300 or so other people and fill out a form.
BA have collected several thousand pounds from me and given me this experience in return. They deserve to go broke. They should start by firing their arrogant little bean counter Walsh. Avoid them if you can.