Hotels-Rates.com Complaint - Hotels-Rates is not a deal!
I booked a room with Hotels-Rates, without doing my homework. I know, shame on me. They claim to have the best rates, but charge a service charge, just for booking through them. I found I could have gotten a better deal, and without this service charge!
I called to inquire about the service fees, and possibly cancel. Finding a number to call was nearly impossible. The only number available was in my email, not on their website. Once I finally got a hold of somebody, they were extremely rude to me. On top of being rude, I asked to speak with a manager, but the girl told me she was it. Disappointing to find that a company would have such rude people in the customer service department! This has been an awful experience!
I just hope that I can save someone some time, money and grief. DO NOT BOOK through HOTELS-RATES. (This is not to be confused with hotel-rates! They are pretty tricky, don't you think? One has an s in the name.)
I repeat, DO NOT BOOK through HOTELS-RATES!
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