Econo Lodge - Virginia Beach, VA Complaint - Why Is This Hotel Still Open?
VIRGINIA BEACH, VIRGINIA -- My mom and I had reservations to stay at the Econo Lodge on 03-28-08 on Bonney Road in Virginia Beach. We were to stay there for 2 nights. We checked in around 10:30 on the 28th and were sent to probably one of the filthiest rooms ever! The rooms odor knock you back out of the door upon entrance,my mom came in and said the room smelled very bad and then she began to check the room pulling back spreads, checking sheets and found soiled mattress pads with tobacco encrusted in the seams of the mattress pad, trash behind the beds,cigarette buds behind the dresser, trash behind the dresser and the tub was the filthiest! It had a ring thicker than my wrist in it, hair throughout the tub and entire bathroom and a razor cap in the drain. My mom called the front desk and that particular clerk response was he would change our room. As I was going to get the keys my mom asked the guard for clean linen and blankets. she said she would clean the room herself if they could supply her with the requested items. She was awfully tired after driving 10 hrs straight. The guard said he would check and came back to said they didn't have any clean towels, linen. blankets, comforters or any cleaning solutions at the front desk.
My mom even said she would go over to rite aid which happened to be across the street to see what she could find but I told her lets just move. as we were checking in also the people who rented the room next to us told us they had to plunge their toilet upon entrance because it was filled with feces.This is too much!!! We go to the other assigned room which smelled somewhat better but we were still skeptical but tired. My mom told me not to touch anything in the room, wear shoes at all times and to sleep with your clothes on. After conversations for about 20 minutes, mom who was dead tired did a brief overall check of the visual room items. she found old dried up chocolate smeared on the dresser, spliced wires connected to outlets trash behind the dresser again. Mom said again "bri just sleep in your clothes"!. I said I am mom, I'll just wear my pj's. Mom had on her shirt, jeans , socks,and jacket when she got under the comforter.
I put on pajamas and pulled back all the covers and snuggled in. After 2 minutes I jumped up screaming that something was biting me. Mom jumped up and immediately pulled back the comforter and there were two bed bugs crawling on the blanket. Mom grabbed her video recorder and filmed them. She called the front desk again and told the front desk about the bugs. He told her he couldn't move her to another room but could move her back to the first room which was filthy. She responded that he could give her money back at this time. It is now 1 something in the morning and we need a room. My mom had to call around this time of the morning in an unfamiliar area trying to find a room. That is a clean room in a clean environment!!!!
Thank God for the Quality Inn in Little Creek!! it was very clean and comfortable. My mom ended up paying a lot more for our two day stay and I believe she should be reimbursed for that given the time of morning we had to locate another hotel after our grueling drive to Virginia Beach. We were there for an event for my younger brother in the Golden Glove Tournament. My experience at this hotel has left me with a very bitter taste for all Econo Lodges.They also submitted extra charges on my mom's account that no one could explain. My mom called the manager twice before we left and she would not return the call. I have been having nightmares about bugs crawling on me as I sleep since this experience.
My mom was so mad she called the TV station. She said she can't believe that this hotel is still opened. She doesn't know how they passed inspection as she works in the hotel industry also! No one from the hotel has called to apologize and its been a week already. The quality of service was poor and degrading.This hotel is not fit for even stray animals!!!!!!!!!!!!