United Parcel Service Complaint - UPS lies and does not allow you to file complaints
SAN FRANCISCO, CALIFORNIA -- Recently, my package was left on the doorstep of someone whom I don't know down the street. Luckily, that resident found my number on the package and called me to inform me that my package had mistakenly arrived at their address. Upon picking it up, I asked if they had signed for it. They simply responded saying that it was just left on their doorstep and they did not have any contact with the UPS employee.
I decided to file a complaint with UPS. First, I was told I could not file a complaint because their records showed my package had arrived at my address and was signed for by someone named "Ford." This was obviously a lie, as the resident they had dropped it off at does not have the name Ford, nor was it delivered to my address, thus making the UPS delivery person a liar.
I then asked to speak to the supervisor. He told me the same thing, explaining that his records indicated it was dropped off at my address and because of that I could not file a complaint. Not only is their service horrible, but their customer service is a joke.
What if I had shipped an expensive piece of electronic equipment and the other resident had chosen not to call me? I would have lost my product and in my business, that could have had disastrous consequences.
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