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Bellissimo Boutique Complaint - Retail Price Tampering

Review by SoccerMomof1 on 2008-04-07
MISSISSAUGA, ONTARIO -- I took my daughter out to find a grad dress as we are checking out I am not paying attention to the cashier lady but rather The girl and I are talking about shoes and things that would look cute with the dress (like any mom and daughter would be), when the cashier puts the changes through, I sign the credit-card slip and out of the store we go.

A few seconds later I went to put something in my purse and opened the bill only to see that instead of $49.99 she changed me $149.99 so I immediately went back to the store and explained she had over charged me to which she replies “No I did not”, I said “yes you did”. I showed The girl the price and commented how proud her dad would be at our fab find. She had taken the sale tag off the dress and discarded it. And while we were gone she did the same thing to the only other dress in the store that was the same as the one we just purchased.

She out-right refused to refund my money or help me in any way, so I told her I wanted to talk to the Manager so she called the Manager and spoke to her in some East/Asian Indian dialect that I do not understand then hands me the phone, at this point the Manager basically tells me "Pound-salt" I bought it, no refund. I am so upset that I go get Mall Security (Rae-Ann) to see if they can Mediate this as there is nothing that this store will do. All they had to do was refund my credit card but she absolutely refused. She called her manager again and spoke some East/Asian Indian dialect then handed the phone to the Security Lady. At this point the security tells her the right thing to do it just refund my money, again she flat out refused. And when I left the store the security lady agreed with me that I was telling the truth and she felt bad but there was nothing else she could do to help me.

I can not believe in this day and age that someone would try this. She took the price tag off the dress and I have to wonder is that even legal?

N.B**
One other thing I wanted to add regarding the price tags that the clerk switched.



The store use these orange price tags so;

The original tag that came from the Mfg was marked 225.00 and it is a large white tag.

The first orange tag that was visible was 89.9

The Next was a 69.??

It was over lapped with the

49.99



But looking at the tag today as the clerk ripped off the orange tags the one she did leave says 157.50 (that was still partially covered with the tags she ripped off) so why would she not charge me the 157.50 price why would she arbitrarily choose 149.99. Funny how that works eh? Also Rae-Ann (Square One Mall Security) saw the tags that the clerk tore off as I retrieved them from the garbage outside the change room where they threw them and I gave them to her. She definitely agreed that the tags had been tampered with, we left the store for a second to talk and when we got back in there mysteriously the 49.99 tag was no where to be found.
Comments:6 Replies - Latest reply on 2008-07-17
Posted by Anonymous on 2008-04-07:
Did they have a clearly posted NO REFUNDS sign? If not, then you should be able top get your money back.
Posted by moneybags on 2008-04-07:
From the time my 3 girls were little and quite talkative, I found that I would frequently be overcharged or double charged when going thru check-out lines. Simple solution that still is in effect today, now that they're 33, 31 and 19. NO TALKING ABOUT ANYTHING THAT ISN'T LIFE SAVING WHEN I'M CHECKING OUT! If I catch an overcharge, the daughter gets 1/2 of the savings. It works! Could be only a nickel or fifty dollars, but they sure enjoyed and earned the rewards.
Posted by shells_dell on 2008-04-08:
I would have called my credit card company and told them the situation and had them refuse to honour the payment.
Posted by Tc1073 on 2008-04-08:
Although the store may have some deceptive and unethical practices its still your responsibility to watch the prices and charges for the goods you wish to purchase.
Posted by Anonymous on 2008-04-08:
That is terrible! It's sad that they can actually get away with such unethical practices.
Posted by mrsedavidson on 2008-07-17:
Goodness, What you can legally do is contact your credit card company and start a dispute processes. It is legal and protects buyers from credit card fraud and from merchants taking advantage of you. The credit card company will investigate on your behalf and if they rule in your favor issue a chargeback. You must prove however that you tried to return the item, security guard could be your witness as proof. Do not just sit back and take this.

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