Amroyal Informative - Burned By Amroyal - Fire Place

Review by DrRussell on 2008-04-08
NEW JERSEY -- I purchased a fireplace from this company with the understanding they would have it shipped to me in 7 to 14 days. The person took my credit card via phone and assured me the item would be here in 7 to 14 days. After a week I email them asking for conformation of shipment that is when they told me that they had not received the product in their warehouse and after they receive it then they will ship it to me within 7 to 14 days. When I ask why I cannot track my order via their website they told me in an email that because I ordered by phone that it will not show up on my web account. Well its been three weeks now and they tell me maybe in another week they will have the item then it will take 7 to 14 more days for them to ship it to me. I am not pleased with these people and have made them aware of it via email.

They were very misleading while taking my order, I would not recommend this company to anyone at this point. They also advertised some special doors "free" for ordering from them but when asking what they look like they have no clue and will not even send info from the factory about the doors.

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