Magellan GPS Complaint - Buyer Beware The Worst Of Customer Service Experienced Ever!
GLENDORA, CALIFORNIA -- I purchased a Maestro 4050 in November 2007 through CDW for $492 when it sold through TigerDirect for $400. I paid more because it was advertised with a "Lifetime subscription" of real time traffic information which is why I thought it justified the higher price. I even saw the same unit at Costco with the same offer. When I received the unit I received only 3 months subscription to traffic information. Called Magellan customer service talked to an outsourced Service agent and their answer was that they did not offer a lifetime subscription on their product. I've asked CDW to resolve this through their purchasing dept and they have also gotten no response from Magellan about how their product was advertised. I believe someone at Magellan is responsible behind the misinformation and should be accountable for misleading the public and their resellers.
Otherwise I like how the product works compared to Garmin with exception of the Traffic info format that is hard to interpret and access in real time.
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