North American Bancard Complaint - Credit Card Processor Ripoff
BASSETT, NEBRASKA -- I was contacted by a representative of North American Bancard to review my current situation with my processor. After reviewing my current statements, I was told that they could reduce my overall costs and that all I had to do was complete a new merchant application with them and have them reconfigure my existing terminal. The representative "Priscillia" promised me the moon and, as I find out later, did not have the authority to make the promises that she made.
I read the agreement, signed it and then faxed it back to the number provided. That's where this nightmare begins (December 13, 2007).
To this date (April 8, 2008)North American Bancard has been unwilling or unable to reconfigure my existing terminal. I called numerous times attempting to get my sales representative....the one time that I did get her on the phone she was rude and could not help me at all....said that she'd have someone contact me.
When I call in, no one can answer simple question and no member of management exists (evidently). At first I just wanted to get everything up and running, but then (after being talked to like a dog and getting the run around) I decided that I just wanted to cancel my services.......lo and behold they said that it would costs me $1, 260 to cancel!!! Yes, you read that right.......
They were supposed to be saving me money, but they can't even run a simple transaction for me.....they haven't reconfigured my machine but they charge me $30.00 each month.....$25.00 of that is a monthly minimum processing fee....how many transactions do you think I can run if they don't even have my terminal online???.
I have tried to get this resolved and am ready to take this a step further. They have nothing but my faxed signature and my banking information.
Do not walk away from this company......RUN
Company Response on 5/6/2008:
May 6, 2008
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If you're having Technical issue, or need help updating your terminal, please contact our Technical Support Department at 800-226-2273 extension 1200.
NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273 extension 1300, or fax my office directly at 248.283.6204, so that your specific situation may be properly researched and addressed.
Director of Customer Contacts
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