LGE Informative - This Is Awful
On 3-18-2008 we bought a dishwasher supposed to be the quietest on the market from Home Depot. It was installed on 3-25-2008. By 3-28-2008 it did not work. We opened the dishwasher at 7am on 3-29-2008 with a message OE on the front and beeping noises to discover it had gray water in it which would not drain. We called Home Depot-have to call LGE. We called them, and they acted like we had installed the thing. They had us pull on the drainage hose. We did and it drained. But it would not turn on, so we finally got a repair order. The guy came on 4-1-08. He got it to work-it was not level. By 4-4-08 it quit. Grey water and the soap was still in the dispenser. Called him back. He said pull on the hose. ok, then turn it back on to rinse and guess what? It drained. Tried to use it the next load it stopped and binged again OE...called repair guy 4-7-08(Monday as I am leaving the house). He calls LGE and tells them it is defective. I call them today and spoke to many women reps who told me he had not called them. Called him back, he stated he called and would call again. ok. Call Home Depot. Get nowhere.
Call Home Depot's on line service, helpful guy tells me to call and speak to the manager at Home Depot. I call and speak to Lauri who promises to find out something. I do not hear back from her. I send an email to LGE. They send me back an email saying it is more than 48hrs. and they have to repair it. I am done. I sent a BBB complaint. I called LGE and after much hold time I speak to Beverly, who tells me that they have to have a repair person come-they will send out the order and in 3 days will let me know when they are coming. I said, just take it out and give me a new one or refund my money. 'We can't do that'.
I feel like they are into delay tactics to just make you crazy. I am now going to wait again for a repair man and then if it does not work I am going to have it taken out and dropped into the local Home Depot store front walk. I cannot believe this company!!! I am tired of using paper plates and plastic cups and of mopping the floor in front of the dishwasher. Quiet--I'll give them quiet...