Hidden Valley Golf in Norco, CA Complaint - Poor Service
NORCO, CORONA -- While doing a preview of Hidden Valley Golf in Norco CA on April 4th,2008 for a large golf event I am scheduling in the near future. I found the service was unsatisfactory. My girlfriend joined me for lunch to pre-view Hidden Valley Golf Course only to find that when we walked into the restaurant two table were occupied with 4 men golfers, each, the bar had 2 employees sitting, and conversing with the bartender , my first impression, was great! It's not busy, however I was mistaken, It did not meet the expectations most desire.
We asked for a bottle of wine after selecting from their wine menu, we then asked the bartender to bring our wine out to the patio, but when we went to sit down at the tables outside we notice it to be unkept and no umbrella's for shade, so after 15 minutes of sitting outside and waiting for the wine, we returned inside to the restaurant and asked where our wine was. The bartender replied, she did not forget us and we responded, ok,, we asked if they had another patio and we also would like to order appetizers and lunch. The bartender directed us to the other patio through the opposite doors and said a server will be along shortly with the wine and also get our order.
After sitting an additional 10 minutes on the other patio, the new server brought out the wrong bottle and somewhat embarrassed to tell us that the Golf Course was limited on the wine. So we ordered the house chardonnay. We then sat patiently and waited another 20 minutes, still no wine, no appetizers, or water, my girlfriend and I looked at each other and got up and slowly walked by the bar so that the bartender could see us, we did not get a response of any kind, so we walked out, hungry and disappointed , My girlfriend and I are professional business woman, we were dressed in golf apparel to review this establishment , we were stunned by the lack of service and being overlooked like we were not there.
This could be an example of mismanaged or possibly financial issues with this establishment .Hidden Valley Golf Course gives the impression to be upscale but my review found it very second rate. I would not recommend this golf course unless you could do 18 holes for around $25 bucks, cart included and bring your own food and beer, there is no service and they do not care about the customers.