Joann Fabrics Informative - There is no customer Service at Joann's
THOUSAND OAKS, CALIFORNIA -- I recently went to my local Joann's store to buy some of their flannel that is on sale right now. I took the bolts up to the cutting table and asked for a yard each of about 13 different prints. As the girl was cutting the fabric, I noticed that the selvage edge was 36" but the folded edge was much shorter. I tried to be very polite when I told her but she very brusquely told me that it was a full yard. She seemed to think that I had insulted her. I didn't want to cause an argument so I just tried to watch and make sure that she was cutting it correctly. Well, I got the fabric home and as I was cutting it I again noticed that 4 of the thirteen pieces were no where near a yard. I took the fabric back to the store I guess expecting a simple apology and a new cut of flannel. This is where all the trouble started.
The first person treated me like I had caused the problem. She was very patronizing to me and seemed to be quite irritated that I had bothered her. I was very upset about the way I was being treated so I asked to see the manager. Instead of the manager I got another extremely rude sales clerk who told me to calm down. It was like the movies where everyone is telling the calmest person in the room to calm down. I have to admit that I probably raised my voice a little at this point. I finally did get the manager and he first thing she said to me was I am going to have to ask you to leave the store. I couldn't believe what I was hearing. I wasn't yelling, I wasn't cussing, I wasn't insulting anybody. I just wanted an honest cut of fabric. I spoke to three people and any one of them could easily have solved the problem by just saying I am so sorry that this happened, let me take care of that for you.
That would have been that and they would have had a very satisfied customer. I took the fabric to the other Joann's in my area and asked for replacement fabric. When she saw my receipt and from what store the items were purchased she said that they had had a lot of complaints about that store. I had absolutely no problems returning the fabric to that store and I will be driving the extra 20 minutes to buy my sewing supplies.
Kelly in CA