American Airlines Complaint - Cancellations "No fault" of American Airlines?
My husband and I just got hit with the SECOND wave of cancelled flights due to the recently discovered wiring issue on the MD-80 aircraft flown by American Airlines. We're supposed to be in Palm Springs, but here we are in Dallas. We were lucky enough to be quick on our cellphone, and find a hotel room for the night. Good thing too! The AA agent I spoke to told us they were "not responsible for these cancellations", so they would not be reimbursing any customers for rooms, missed vacations, etc. We were not notified of the cancellation of our flight until we spotted it on the listings board in Dallas; never received that highly publicized "cellphone alert" that American Airlines claims it is making to its affected customers.... So here we are, in Dallas, waiting for tomorrow's flight (24 hours after the original), with no baggage, paying for a night at the hotel in PS, paying for a rental car in PS, spending money on food and essentials that we won't be reimbursed for.
My problem is, how is this NOT American Airlines' fault? If they had done the correct maintenance (last week, last year, whenever), the FAA would not have issued the directive! All the planes would still be flying! I wouldn't be missing DAYS of vacation (planned months ago, I might add). I will not let this go; I plan to start a campaign to get some kind of reimbursement for each and every traveler affected by the FAA directives.
I don't care if it's a token gift - American Airlines' should have to pay for its reckless behavior and disregard of paying customers.