Walmart and AT&T Complaint - AT&T, WALMART, AND DECEPTIVE TRADING PRACTICE
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Walmart sells AT&T phone cards in their store.
Each time we use this card from home, we have to listen to 2 recorded messages:
One message informs us that we can recharge the card at Walmart for 5 cents per minute. The other message reminds us to shop at WalMart.
The phone card also has an option, after pressing the correct buttons, of 'recharging' (adding additional minutes)on line.
When this option is excercised, a recorded message tells one that 'you can recharge xxx minutes for yyy dollars, using a credit card'. The x's and y's represent the various options, for example 1250 minutes for $ 75, 1000 minutes for $ 60, etc.
If you listen carefully, you will note the price has now jumped to 6 cents per minute. If you're like most people, you just go ahead and recharge assuming that the 5 cents per minute applies.
Unless people can divide $ per minute quickly mentally, they will assume the 5 cents per minute applies. This is deceptive.
In addition to charging 6 cents, instead of 5 cents, per minute, AT&T tacks on sales tax. I have bought many cards over the counter in various stores in Mountain View and Palo Alto, and never paid sales tax.
As a resolution, I would like the following:
I would like Walmart and AT&T to clarify the phone message so that the listener knows that if the recharge is on-line it will be at a per minute rate of 6 cents plus tax, not a flat 5 cents.
Furthermore, I would like AT&T to refund to everyone that bought time on-line the 1 cent extra they unsuspectingly paid, and to refund the sales tax too.
Please contact me if you need more details regarding this incident. My phone is