Pricemad.com Complaint - Non-shipment Of Product - Philips 52PFL7432D/37 LCD TV
Philips 52PFL7432D/37 LCD TV - Complaint
NEW YORK, NEW YORK -- As far as customer service goes, these guys are about the worst I have ever dealt with. They promise things that are not true, they do not return phone calls, they do not return e-mails, you are left on hold for up to an hour with no check-in or hold music, and they are all very good at transferring you to someone else to deal with. I tried to order a TV that they didn't have in stock. The salesman tried to get me to buy something else because he was more concerned about making a sale at that moment. I was then told it would take about a week to ship to their warehouse and another week to ship to me. Well, after two weeks there was nothing. I would call and they would say it should be there in a few days, or it has already left their warehouse. Finally, after about a month of getting one dishonest answer after another, I finally cancelled the order. Customer service and honesty is something that you can't put too much of a price on. I would NEVER recommend anyone ever buying something from these guys.
If they would have just said it would take 2 months to get one, or that they couldn't get one at all, I would have had more respect for them since they were honest. But, that never happened. Avoid Pricemad at all costs!!!