Comcast Corporation Informative - Comcast needs a class-action lawsuit and the N. England Phone Number!
SOUTERN NEW ENGLAND, MASSACHUSETTS -- Hi there,
I can tell by all the negative complaints about Comcast services in general that a lot of us are suffering under what can nearly be described as a monopoly on a product which seems almost too cheap to be true, then you get it and realize that it really is too cheap! We live in Massachusetts, for any here in Southern New England. My partner and I first signed up with Comcast and got their full-digital package (Cable, Cable Internet "Service," and "Digital Voice." The telephone service can only be described by negative terms; just to name a few: abominable, reprehensible, impossibly time-consuming, horrific, and exasperating... I'm sure others can think of many others. The first address we had to have repair techs come out no less than 6 times to fix the problems that were often caused by the tech before them.
We got several menial $15-30 credits on our bill, mostly because of the lengths of time we had to use day minutes on our cell phones and because I not only have a terminal illness, but I was trying to recover from TWO (2) back to back bacterial-community aquired pneumonias and the stress was causing serious issues with my breathing when getting nowhere and trying to bang the concept into the service reps. head that, hey..."I NEED PHONE SERVICE; THIS IS A NECESSITY, NOT A LUXURY AS AT ANY POINT MY LUNGS COULD FILL UP AND I WOULD NEED 911 AS WELL AS ACCESS TO MY DOCTOR'S OFFICE 24/7/365. Hello, are you listening.
I never verbally berated the reps, because they didn't screw up the service, but I did threaten to go to the top of the chain of command if they didn't get it right. Just to drive my point home a bit further, I asked "innocently enough;"Do you have a phone number for the S. New England Executive Office's Problem Resolution Center?" No one seemed able to get the number to me, so I recited it to the head of the regional c. service surpervisory team, Its in Chelmsford Massachusetts and the NUMBER TO CALL IS 888-309-2583 and the person to talk to who will take action, and not just to help me but who has records of every person to whom I've talked to. Her name is [snip] and her extension is as follows: x55352.
Wow, did they work hard to please me after that little tete-tet. Once again for those who are scanning for the NEW ENGLAND PROBLEM RESOLUTION CENTER IN CHELMSFORD, MA IS: 888-309-2583 and the extension for [snip] is: 55352. I hope that this information will help at least one other exasperated consumer/lassoed bull get back at Comcast for any shoddy service... you can use this number just to get customer service to act the way you should and to assure that when you ask for some reimbursement for your time, cell bills, frustration, stress, etc...you get something better than peanuts. Oh, and incidentally, my next call at our new address-after 3 service calls in the first week, all of which were justified as things which should have been checked out when the service was first installs, is going to be to Janice Falzone at the Southern New England Executive Offices.