Footlocker Complaint - Bad Service! - Customer Service
MONTREAL, CANADA, CALIFORNIA -- Last week I went to Footlocker to check out the shoes, after seeing the buy one get second pair half price I decided to go ahead and by a couple pair. I really liked the Nike Cortez, they checked and they didn't have my size, after checking in the computer the man told me to go 4 blocks down to the other Footlocker because they supposedly had them. After going there the clerk told me they didn't have them in that size, he told me "it must be the other store down the road! after walking for 45 min trying to find the store I finally found it, they told me we don't carry that model here" but we can order them, great I said,let's get this over with but I spoke too soon, after waiting another 45 min for the clerk to call other stores to get the model number and having him serve other customers while I was waiting, I decided to go back to the first store to order the pair.
The girl there was very helpful she ordered the pair for me and I picked another pair to go with it. Everything goes find, then I get home try my shoes and look inside the shoe and noticed she charged me $20 too much, so the next day I take the subway , 45 min, get my $20, 45 min again to get to my house. The next day I received my order by mail, open the box and its the wrong pair of shoes!! Again 45min metro ride one way!! The clerk who was the same that reimbursed me my $20, only said to me oh well sorry about that, instead of picking another pair I told myself no way I've lost enough time with you please reimburse me thats it.
I'll never shop there again !!