Panasonic Complaint - Poor customer service
PORTSMOUTH, NEW HAMPSHIRE -- I am extremely disappointed in the support I have received from Panasonic for the PT-42 plasma video I purchased two years ago. The power supply failed causing the unit to smoke and destroy the remaining boards in the unit. The monitor was plugged into a surge protector which the manufacturer has analyzed and which shows no sign of a power surge that might have caused the damage.
I bought the unit from Panasonic Industrial but, when I called the service number that came with the unit, I was informed that it was no longer an industrial product. Given the way it died, I'm guessing that it never was. I found the name of a "consumer service" location in my area, paid them a $125 fee to "evaluate the product" and then waited over a month with no news on the repair. I called your Industrial Products service department to complain about the slow service and request the name of a company that might be a bit quicker. They referred me to an "ombudsman". When I talked to this person I was told that "the unit was out of warranty and no longer Pansonic's problem." I said that we had bought an industrial product expecting more robust quality and service, and was told "that's just false, the products are no different". The Panasonic ombudsman also hung up on me.