American Home Shield Informative - American Home Shield is NOT a good company
LEXINGTON, KENTUCKY -- I have an American Home Shield warranty for my home. If you are considering this company, you may want to choose another one. I have had to use their services twice and have not been satisfied.
Repair 1 - American Home Shield sent a company that did not fix the problem, replaced a part that did not need to be replaced, and installed that unnecessary part incorrectly. I know this because my neighbor is an electrical engineer who was appalled at their service. I shared this with American Home Shield who would not send out a different company.
Repair 2 - AHS sent out a company who could not come for 1 and 1/2 weeks. When the company arrived, they took a 30 second look at the appliance, said they needed to collect their $55 fee, and would send someone out with parts in 2 more weeks. The person arrived 2 weeks later, and did not complete the repair. When I called AHS to ask them so send someone else or a new company, they put me on hold for 1 hour, refused to let me talk to a supervisor, and lied and transferred me to a supervisor who was really not a supervisor.
Their customer service is appalling, and they don't send competent repair people. Consider a different company if you don't want to wait on hold for an hour, have the representative lie to you, and wait to have your repairs completed in 2 weeks to one month.