Ashley Furniture Complaint - Ashley Home Store Easton MD
EASTON, MARYLAND -- To whom it may concern,
I spent weeks looking for furniture and came into my local Ashley store where I spent hours browsing to find the perfect piece of furniture for my living room. I decided on the durapella coco sectional it seemed to be quality and a good price, and that's exactly it "it seemed". I waited the amount of time for my furniture to come in. I decided to pick it up since I don't live far from the store rather than pay $100.00 for it to be delivered. When my boyfriend arrived to pick it up he was very upset. The fabric was hardly sewn together with threads hanging off, it had staple holes in the material where there were no staples and the staples we could see fell off right into our hands. Some of the fabric was not glued or whatever right and I could easliy see the exposed partical board underneath. That's not a good sign when you just spent a thousand dollars on a piece of furniture. The store manager stood off to the side looking at me as if I was just a problem customer. Yes I had a problem and it was valid.
All she said was "sorry" and it would either take 3 weeks to order a new one or she could give me 15% off. I can't wait 3 weeks bc I already sold my furniture when I got the call mine was in to make room for the new. My daughters first birthday party is a week away and I don't have any more time to wait. Still the manager could do nothing more for me. I told her I wanted my money back which I had paid by debit card. She ran the card and we left. I went to a different store and found some furniture but was unable to purchase it bc the money did not go straight back into my account. The owner said he would hold it for 24 hours. The next day my money still wasn't there and I had nothing else to give the store to hold the furniture for me. So I went back to the Ashley store where I spoke to the sales manager who was much more professional. She said she would speak with the store manager to see if they could keep my business and offer a better deal. I got a call back and the store manager would not budge, I only good the run around on "how there was really nothing wrong with the furniture" And "15% was a good deal".
I later called out to get a corporate number or for cutomer service and I told there wasn't one, so I called another store and they said the same. Please, I am not a fool, what an insult! I know there is someone within the company I can speak to. My voice WILL be heard. At this time the list of inconvienace's is never ending. I was planning to furnish my whole home room by room from there. I will tell every single person I come in contact with to never shop from Ashley furniture. The quality is poor and the customer service is the worse I've ever had.