Best Buy Complaint - Extended Warranty and Customer Service Stink
MEMPHIS, TENNESSEE -- Long story short: I purchased a Nikon Camera from Best Buy in February of 2005 and purchased a extended warranty that lasts till 2009. I was assured that it covered "anything" that happened to the camera. Well here it is April 2008 and the Camera dies. We take it to Best Buy and the Geek Squad sends it off to "Precision Camera", a third party company, for repair. So far so good. Well two week later we get the call. "Sir, your camera has corrosion which voids the warranty." I immediately call Best Buy corporate and the "run a round" begins. Here it is two weeks later and I'm on the phone with the 5th supervisor who says quite frankly that they are not going to replace the camera. Even though the camera is covered under humidity, which causes condensation, which produces water which they say is what caused the corrosion. When I tell them that scenario, they say "Sir, we're not covering your camera no matter what else you say." Then I find out from a person at Precision Camera that there is a second warranty offered that would have covered this damage. So I ask a second supervisor who says "Since it wasn't offered when you bought your camera, you can't buy it now and we won't offer you the warranty because your not qualified for an upgrade." This is completely disrespectful of me as a customer and consumer.
I really need some advice on who I can contact as far as vice presidents or CEO's. Right now I have a call into the operations manager at the local Best Buy. I'm waiting on a return phone call. Thanks rj
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