Best Buy Complaint - Hire a professional installer - Not Best Buy
DESTIN, FLORIDA -- The short version:
The installers that came out did not want to work in the attic space to install the new speakers. They also said that the speakers I had purchased were not the preferred ones & that there was an additional $200 charge for them to plug in the components so that they could perform the $150 programming on the universal remote.
The long version:
I purchased 5 speakers and a universal remote to complete a surround sound system. Per the salesman my 2 year old receiver was satisfactory for this upgrade. I also bought $300 for installation & $150 for programming of the remote.
On the appointed day, the installers did not arrive until after 10 AM (original time was to be 8 AM). Calling Best Buy was not productive - these installers are sub contractors per the department I spoke with and work when on their own time frame.
When they arrived and saw that the work involved going into the attic space suddenly the equipment purchased was not correct for the application. Of course, they could program the remote but, wait, they would first have to plug in the other components. That cost another $200. The choice: pay $150 to have the universal remote programmed to turn on the TV or return everything. I chose the latter.
At the store, I was convinced to give them another chance. The same 2 installers came back (late again) and had another convincing story that my husband believed about how hard it is to run wires inside walls and the result would not be any better than using the 2 existing speakers sitting on the same cabinet as the TV.
In the end Best Buy got full retail for services that are only useful as part of the whole package that I ordered. As standalone services - I would never have ordered them as there is no real benefit to having just these pieces.
The installers clearly did not want to work. Or, more sinisterly, Best Buy is involved in bait & switch techniques. The $300 quoted price for installing speakers maybe a 'loss leader' that never actually gets performed. It just keeps people from using a professional service.