Badcock Furniture Complaint - Badcock is terrible... I would never use them again... paid weeks ago... still no furniture
CONYERS, GEORGIA -- Horrible...Horrible...Horrible. The customer service we received form Badcock in Conyers, Ga (manager)was terrible. We purchased a sofa, loveseat, and recliner on 3/27/08. We were told @that time it would be in on 4/2/08, and delivered on 4/5/08. On 4/2/08, I was told the loveseat hadn't come in yet, and if it did come in on 4/3 or 4/4, then it would be delivered on 4/5/08. But, if it didn't, it would be in on 4/9/08. On 4/5/08, we were called around 9am, and told that the two pieces that were in would be delivered between 10-2pm. At 1pm, we got a phone call saying they'd have to re-schedule because their truck broke down. I advised that was unacceptable because all of my furniture had been moved out, and my wife and two children (ages 4 and 18 months) needed furniture to sit on for the next two days. I advised I would get a U-haul (which they could
have done), and pick up the furniture myself.
I was then told by Sharon (the sales rep who sold us the furniture) that "i was aggravating her", and she didn't know where the truck was b/c it'd been towed away to a mechanic. After telling her this was unacceptable b/c someone knew where my furniture was, she calls back and gives me the delivery guy's Randy phone #, and says he'll be w/the truck if I want to get my furniture. The truck was in the same place it had broke down 3 hrs earlier..so she'd lied and said it'd been towed away. I then proceeded to get a uhaul, and got my furniture to my house. We called about the scotch guarding we paid for, and was told they would come out and do it on 4/10/08.
When we called today to see what time they were coming out to do it and see when our loveseat would be coming, we were again treated rudely by our salesperson Sharon. Instead of answering the question, she puts the delivery/warehouse guy on the phone who has no idea. She then tells my wife she couldn't order the love seat weeks ago because she didn't see it in the warehouse therefore we needed to check back w/her next Wednesday...really...huh?...what?...she just told me last Wednesday that it could come in on 4/3 or 4/4 or at the latest 4/9. She sounds like she just ordered it today. Seriously, at this point I cannot see us using this account again. Additionally, my mother in law has an account
w/you,and she chose to buy from Rooms to Go last month, and I'm thinking we should have done the same. This store and salesperson in particular are absolutely horrendous. Today is 4/12/08, and I still do not have the two pieces I have scotch guarded, nor do I have the love seat. No one from corporate/customer service bothered to call back after listening to my complaint and promising to do so, and in general, just acting so so concerned. This company is a joke.
Every time I buy something from them, delivery is always late or re-scheduled, or the items are damaged when they arrive. Remember, Badcock, you brought this on yourselves by ignoring your customers and acting like you're the only furniture store in Atlanta.