Subway Complaint - Charging for Extra Toppings
MILLVILLE, NEW JERSEY -- About 3 weeks ago I went to the Subway located next to the CVS in Millville, New Jersey. I order 3 footlong veggie delite (no meat) subs. The first one was for my son who only eats cheese, tomatoes, pickles, sweet peppers and cucumbers on his sub. I noticed that the server wasn't putting that much toppings on the sub so I asked for extra sweet peppers which he did put on. On the second sub I was also only getting a few of the toppings so I asked for extra tomatoes at which time, the server cutting the bread rudely told me that there would be an extra charge. I nicely told him that I have never been charged extra before and he replied that a foot long sub only comes with 4 tomatoes. I should also add that these were very small tomatoes. I told the person making my sandwich, nevermind. I didn't know what the extra charge would be. I checked the sign and no where did it say anything about extra charge for toppings, it did say extra for extra meat and cheese along with the prices which I can understand. I paid for my order and left.
After getting home I though about it and contacted Subway through their web page. I got a canned response back that someone would contact me in 7-10 business days but no one ever did.
This was only my second time at this location. The first time I was there an older couple waited on me and did not charge me for extra toppings. If they do charge for extra toppings, then it should be on the sign along with the price. Also, they should take into account that they had several toppings there that I didn't want, so why couldn't I get extra of the wanted toppings in their place? Last, why have a web site to contact them with complaints or comments and then not get back to you like they said they would.