Citifinancial Auto Complaint - Bank Charges You To Pay Them!
CitiBank CHARGES you $15 to make your online payment. I am not talking about making a SAME DAY payment, just your regular, monthly payment.
When asked they said "Oh, it's not us. It's the payment processer that charges that fee." You can't tell me that CitiBank can't process their own payments! They told me there was NO WAY they could process a fee without the charge. Of course, this was until I spent over 1/2 an hour arguing with them (they were so rude I refused to give up)and waiting for the "unavailable" supervisor. Then, finally, they took my payment without charging me. A modern day miracle!
Obviously what they want is for you to forget to send a check with the hectic lives we live so tghey can charge you a late fee or charge you a fee for online payments that NO OTHER bank/merchant, etc charges me.
I feel like I am dealing with loan sharks, the mob or the bully from 5th grade.
I am taking my loan elsewhere and suggest you do the same if for no other reason than this low-life policy.