Office Max Complaint - Ridiculous 14 Day Warranty
MERRIAM, KANSAS -- I bought a $70 I/O Magic DVD Writer at Office Max on 8/14/2007. Today it started clanging inside so I took it along with the receipt back to Office Max.
The sales lady told me it's out of warranty so I will now have to contact the manufacturer.
Out of warranty? It has a 1 year warranty!
She said since it is not one of "their" products it has a 14 day warranty. Anything after that and you have to go through the manufacturer.
I said, "You mean to tell me you sell products but you don't stand behind them?"
She wouldn't exchange it. This is the 2nd one of these Writers I have had. The first one went out in under a year and a different Office Max exchanged it.
I left the store telling her I will NOT step foot in an Office Max again since they have such a ridiculous policy.
I came home, called Office Max for the contact information for I/O Magic and she said she'd never even heard of them!
I looked up I/O Magic on the internet and am in the process of getting an RMA from them.