British Airways Informative - Terminal 5, lost bags and rude & unhelpful staff
I flew out of terminal 5 on 12th April (business class to Stuttgart). None of the information screens in the business lounge worked and the staff seemed uninterested in helping. When I got to the gate the flight was delayed and delayed. When I finally arrived at Stuttgart I find that BA has 'lost' my baggage. The BA staff at Stuttgart were, at best, unhelpful and gave no guidance on what I should do or where I replacement clothes, toiletries etc at 8pm on a Saturday night. They promised me that the bags would arrive on the next flight - 3 flights later still no bags!!
If you can get through to ANYBODY at BA (after 1/2 on hold) they are clueless and cannot help, they just fob you off.
In summary - avoid T5 - the baggage system is STILL not working and many of the staff still are not sure about anything.
The BA baggage tracking is a joke, you get put through to a 3rd party website which tells you to call BA for more information.
You will wait for a LONG time to get through to BA, when you do the staff will be unable to help, they don't know much and they haven't the authority to do anything anyway.
Avoid BA, it lacks leadership at all levels and they make no help to support premium customers.