Budget Rent-A-Car Complaint - $150.00 Security Deposit That Has Not Been Sent To Me
MANCHESTER, NEW HAMPSHIRE -- I rented a budget rental truck in Maine to move my belongings to New Hampshire, When I picked up the truck rental in Maine I put a cash deposit of $150.00 I was told by an employee of Budget in Maine to make sure I received that back In cash when dropping the truck off. A couple of days later I dropped the vehicle off In New Hampshire told the man I would like my deposit In cash since that is the way I had paid it. He said he did not have any cash In his draw to pay me my deposit, he then said he would send a check. I asked If could speak to someone above him because I could not understand how it was that this man did not have the cash in his draw to give me when he was also running an auto mobile repair shop, gas station, moving company and budget truck rental services. His mother then got up out of the chair she was sitting in got In my face and said she was the owner the son then said that he in fact he was the owner, I told the son fine just send me my check In the mail. I then told a friend of mine what had just happened because I found It odd that the mother and son both said they were owners then the sons correcting the mother saying he the owner.
At this point I did not care who was the owner I just wanted my deposit back, so my friend then entered the business to try to get my deposit refunded. I was washing from inside the car and I could see this woman In my friends face, I then tried to contact local police and was unsuccessful in reaching an operator because It turns out this woman had tried pushing my friend out of the store and then slammed the door in her face. I then called budget truck rentals customer service line and was told an investigation would be established I have not heard any thing back from them, so I took It upon myself to call Budgets customer service to find out what was going on with this investigation and they said "it's he said", "she said" that there's nothing they can do. I have been calling Budget's Customer service line every week now to find out where my deposit is and there response is that on their records it shows the check was sent out to me and is on it's way. I live less than a mile from where I dropped off the truck I find It really hard to believe that it can take longer than two weeks for a check to arrive to my location.
Budget truck told me that I have to wait another two weeks before they can do anything, meaning I have to wait an entire month before they can do anything about the matter. I just want my $150.00 this whole thing is ridicules. I will never rent from Budget again and their Customer service does not service. I find them to be very rude and unhelpful.
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