Avis / Illinois Tollway Informative - Customer issued a $45 bill for apparent missed 30 cent toll
CHICAGO, ILLINOIS -- I just read an interesting article in the Sun-Times (a local Chicago paper) about a guy who received a $45 dollar bill in the mail ONE FULL YEAR after he had rented a car through Avis.
Apparently his toll payment transponder did not function properly on one toll. The highway toll authorities apparently contacted the car rental company to find out who was driving the car, and in turn fined him a $20 missed-toll fee. The car rental company (Avis) in-turn fined him $25 for also missing the toll.
The funny part, the poor guy had his own toll transponder in the car which automatically pays tolls as you drive through them. They have been know to malfunction, which is of course no fault of the driver/owner since they have no way of knowing if it worked or not.
Long story short, he called the toll authorities to complain, they said they would not discuss it with him since he was not the owner of the car, he had to take the issue up with Avis. Avis said they would not discuss it with him since it was a toll-authority issue. So he went back to the toll authorities, and again he was denied.
The poor guy did absolutely nothing wrong, and here he is wasting hours of his time and getting nothing but doors slammed in his face.
When he asked why he was never notified of the "missed toll", the toll authorities said they have up to 2 years to notify a consumer of a missed toll, but apparently consumers only get 7 days to pay a missed toll from the date of the infraction.
Huh? What kind of messed up system is that?
In the end, the guy ended up writing to a reporter of the Sun-Times who in turn contacted the toll authorities. She was able to talk to someone who researched the problem and saw the consumer had indeed paid all his tolls that day but one, which would lead them to the conclusion that the device or their tollway made an error at that one toll. So they decided to reverse the $20 fine, and then the reported spoke with Avis who said they would do the same.
All this over a 30 cent toll mistake that had nothing to do with the consumer.
Be careful when renting cars in the Chicago-land area!
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