Best Buy Complaint - Bestbuy = Disgrace - GE Fridge Model Number 7714789 Gsh25jftww
19036, PENNSYLVANIA -- I purchased a brand new refridgerator from Best Buy in Springfield Pennsylvania on December 15, 2006. The appliance model number is 7714789 gsh25jftww and I paid $897.80 for this item. The refrigerator has been nothing but a constant source of problems since 3 months after I bought the appliance. The ice cube maker does not work at all and more importantly the freezer, freezer burns everything that goes in there. I informed Best Buy about this on multiple occasions and it still to this day isn't working. After six service calls out to my house(including 3 trips failing to bring any repair parts), they haven't fixed the problem. Each time they come out, they claim they know what the problem is yet my fridge still doesn't work. I have been extremely nice to them, but a person can only take so much. I realize Best Buy's third party professionals have no idea what they are doing at all. I have spoken with the store manager, Best Buy's repair people, and tried everything to have my fridge fixed. I have not received any compensation for all my food being ruined, and so much for a one year warranty, right? So Best Buy finally admits defeat and said they will replace my fridge...the next day some lady calls me back and says they won't be doing that. What kind of company is this?
So they now say only general electric can help me. They send somebody out (charge me $84.75 and didn't even say I would be charged until the guy tells me right before he leaves) He only runs tests on the item and then says "I only need to take all of the food out of the fridge for 24 hours and it should be fine". So I do that for 72 hours and its still destroying all of my food. I easily have wasted hundreds of dollars in food on this "lemon fridge" that Best Buy sold me. What can be done? Well, I call General Electric back and they say "we can offer you a discount on a new one or the part to fix the fridge (wait...didn't the guy say it would be fixed by just removing the food for 24 hours?) or you can have the part installed for $450.00, almost half the price of the fridge. How disgraceful is this?
Replace my refridgerator... I have suffered 16 months!!!