Quiznos Complaint - Nasty Quiznos - Cleanliness and Unfair
ATLANTA, GEORGIA -- To whom it may concern,
I presently work at Quiznos (120 North Avenue, Atlanta…#1473… 678-702-0777) . I have been working there for more than a year. In that time, I have been a witness to many incidents that I will outline in this note. For one thing, I recommend that you do surprise inspections at this particular Quiznos every week for a minimum of six months. The reason is because the owner cut more corners than you would believe some one to do. I have been looking over the Operations Manual, and I have noticed that the owner of the store instructs employees to bend or break about 95 % of Quiznos’s guidelines just so that she can make a profit. For example, She cut the bread too long because she doesn’t want to throw away end pieces. She purposely alters the weight of the scale so that the weight for meat will be at least an ounce off, then If an employee tries to put the right amount of meat on a sandwich, the owner will immediately reprimand the employee. I have witnessed her, on several occasions; take the meat off of a customer’s sandwich, after being toasted, to check the weight of a sandwich. Then she will yell at the employee in front of everyone. She would not even take into consideration that the meat has been dipped in water and there is cheese melted on. These two factors influence the weight of meat.
She also mixes roast beef with Prime Rib and Angus Steak, so that she can make the meat last longer. She does not change the containers that the food is in daily because she believes that it takes too much time to do. I try to change them when I come in, but usually I only work with one other person, and it is too hard for two people to get everything done and handle customers. She cut on average 6-8 bags of wheat 6-8 bags of white and up to 2 bags of rosemary parmesan bread everyday. This amount of bread is never eaten in one day’s time, so by the end of the day as much as 60 pieces of regular sized bread, 30 pieces of small and about 40 pieces of large sized bread can be left of till the next day. I believe that she does this so that she can under staff her shifts because cutting bread takes too much time for two people to do all day; anyhow, I realize that many days out of the week, the left over bread becomes moldy.
I have on plenty of occasions thrown out the moldy bread; however on more than two dozen occasions, I have seen the owner reach into the trash and take the bread out and put the moldy bread back into the bread closet to be served, so for me to think of the customers. I have to hide the fact that I am throwing rotten food away because the owner has and will take discarded food out of the trash in order to serve to customers.
She charges 2.99 to put extra meat on a large sub when she only adds an ounce.
She charges 1.29 to add half an ounce of bacon.
The pepper and picked we serve to customers, I don’t know when the last time they were changed.
Most of the necessary daily cleaning is not done. The owner doesn’t even wash dishes correctly. To save time she just plunges the dishes in soapy water then rinses it. Most of the time food is still in dishes that she so called washes.
Most of the time she hates when I correct her mistakes, but I try to maintain my integrity to myself and the customer.
My motto is to do it the Quiznos way
Her motto is, “this is my store, you do what I say” I would but she is so greedy and nasty.
She almost never throws food away even if it is in the guidelines. I believe that we are not supposed to keep soup in the store after 24 hours of being open, well I have seen , on many occasions, where chicken noodle soup was watered downed continuously and was warmed up every day for up to two weeks until it finally ran out. The owner adds about a liter of water to the broccoli and cheese daily. She does not follow the thawing guidelines. Most mornings she microwaves the soup so that it will thaw out faster to be served. Her refrigerator breaks often, so that means that the food is not at the right temp most of the time. I have never seen her visually check to see any food item was the right temp, but I have seen on many occasions where food was left out of the fridge for an entire shift. The owner does not follow any of the daily, weekly, nor monthly checklists that you have for her. Mostly she asks one of the employees to falsify information on them.
One of the things that have disgusted me the most is the rags. She buy I pack of rags once every 2 months, and she never washes nor bleaches them. Instead she instructs us to rinse them out at night and hag them on a ladder or just collect them in a bucket. The next day the same previous rags are used for deep cleaning, cleaning food area and anything else you can think of. For example one rag could be used to clean bathrooms, then rinsed and reused to clean the bread closet, then used to wash dishes, then used to clean a stain off the floor, then used to clean tables in the front, then used to wipe down cutting boards (which bread in being cut on), then used on dishes again. The rag is rinsed trough with water that night, then reused again for up to another two months. Because of these rags, and because of the old mop heads, the store in infested with knats and fruit flies. This has been going on, on and off since last summer. And I have never seen an exterminator, At this present time all of the drink machines are broken. If I put up a sign to warn customers, then she takes them down. Her toaster oven is broken, and she doesn’t want us to warn customers because they may leave. Plus she gets angry with us if we give customers refunds on things that are her fault.
Our store has had many complaints, but in my opinion, if the store wasn’t so understaffed then those incidents wouldn’t have happened.
I don’t wish to attack her personally, but these things must be said. She hires people on the spot, and when she doesn’t like any employee, instead of firing them, she makes the conditions so bad that they will want to quit. She is highly prejudiced and she instigates between her workers. Her starting pay is $6.00 and hour and she only gives one raise, period, which is 50 cents. That is the max she will pay an employee, then she on average has two people on every shift, If we are lucky there will be three people on a shift, but that is it. If there is a rush of customers we are literally RUNNING around the store trying to get things done. I have seen where she has taken hours off of an employee’s check. If the employee keeps their proof of hours receipt, then the owner will promise to add the hours to the employee’s next check, then she will FORGET to do so later. She lies to us. She does not pay for hours worked over 40 hours a week because she says that we are not full time. So she does not pay time and a half either, and she forces us to work on national holidays with no overtime.
This lady has no respect for her customers nor her employees. She will know who I am whenever this letter reaches her, so I know that she will try retaliating by firing me or something else. I do not care at this point because after all that I have seen, I do not think that I can work under for her, under those conditions any longer. I have about 20 witnesses to this information who will gladly confirm what I have said.
I feel bad because I didn’t say anything sooner, but now I can take it any more. I seriously believe that someone will get sick from her store. I don’t care if my job is compromised.