[X]
Write ReviewJump to 
3
Helpful
Votes
Votes
Carmax Complaint - Carmax Service Department Sucks - Service Department
Complaint
BOYNTON BEACH, FLORIDA -- I loved my sales lady but THE SERVICE DEPARTMENT SUCKS!! Every time I have gone there it has been an annoying experience. They boast about things being quick/easy/and they will keep you informed.
Ok well I bought a nice 2006 Saturn Ion and I LOVE the car. When I bought it, my dad noticed there was one just ONE clip missing from the front grill of my car...no big deal right? Can just order that right? O no!!! Instead they take the whole grill off and throw the dirty thing in the back on my new car and tell me to call Monday morning to schedule an appointment to put it back on. Ok so my dad and I put the grill in the trunk even though it didn't need to be taken off at all. Wasn't lose or anything. Well I call Monday morning and they want me to come in so they can see what clip it is.....I bought the car on Sunday didn't they write it down??
So I came in and the service guy asked me where the clips where.....I'm like ok your guys took them off so you tell me. He then tells me O I don't know what clips you are talking about but this snaps right on. Ok whatever so I let him snap it on. Well then I take the highway to work and when I get there I see the grill has fallen off. I call Carmax Service Dept to let them know what happened. All they tell me is that I have to come back down to see them AGAIN so they can order the part. I go down there and they order it. They tell me they will call me as soon as it arrives.
Two weeks pass and I call and ask if my grill has arrived and they gal told me it arrived 5 days ago NO ONE CALLED ME!!! I then go down to get the new grill attached on and it takes them 25 minutes to find the darn thing nevermind I have to go straight to work and they are cutting into my time since when I told them I was coming down to get the part put in and was told that it would take no longer than 10 minutes. These guys are so freaking stupid I can not believe they dumb people they hire. I finally have the grill on but wow annoying procedure all because of ONE CLIP that was missing.
VERY ANNOYED and I will be filling out a survey for them withe my complaint. The entire time they were so just no cooperative with me.
Ok well I bought a nice 2006 Saturn Ion and I LOVE the car. When I bought it, my dad noticed there was one just ONE clip missing from the front grill of my car...no big deal right? Can just order that right? O no!!! Instead they take the whole grill off and throw the dirty thing in the back on my new car and tell me to call Monday morning to schedule an appointment to put it back on. Ok so my dad and I put the grill in the trunk even though it didn't need to be taken off at all. Wasn't lose or anything. Well I call Monday morning and they want me to come in so they can see what clip it is.....I bought the car on Sunday didn't they write it down??
So I came in and the service guy asked me where the clips where.....I'm like ok your guys took them off so you tell me. He then tells me O I don't know what clips you are talking about but this snaps right on. Ok whatever so I let him snap it on. Well then I take the highway to work and when I get there I see the grill has fallen off. I call Carmax Service Dept to let them know what happened. All they tell me is that I have to come back down to see them AGAIN so they can order the part. I go down there and they order it. They tell me they will call me as soon as it arrives.
Two weeks pass and I call and ask if my grill has arrived and they gal told me it arrived 5 days ago NO ONE CALLED ME!!! I then go down to get the new grill attached on and it takes them 25 minutes to find the darn thing nevermind I have to go straight to work and they are cutting into my time since when I told them I was coming down to get the part put in and was told that it would take no longer than 10 minutes. These guys are so freaking stupid I can not believe they dumb people they hire. I finally have the grill on but wow annoying procedure all because of ONE CLIP that was missing.
VERY ANNOYED and I will be filling out a survey for them withe my complaint. The entire time they were so just no cooperative with me.
Comments:
Posted by ChrisIsSocial on 2008-04-17:
Jenni - My name is Chris and I am the social media PR guy here at the CarMax home office. I have shared your post with the CarMax Customer Relations Department at 1-800-519-1511. Please feel free to contact them directly. CarMax strives to offer excellent customer service and we take it very seriously when we read an instance such as this. Thank you.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
