British Airways Complaint - Horrible No Service, Incompetence, Not At All Caring, No End In Sight
On March 27 I had the great misfortune of being the 3rd flight to arrive at T5 from Johannesburg on BA #56. With all the great fanfare at the departure gate in Joberg, i.e champagne for all, quartet of live music etc.
To date 3 weeks later, I have still not received my luggage. To call BA is a total waste of time, as they do not pick up the phones at all.emailing, I got an answer from the manager in Tel Aviv, that he will forward my email to customer service. Of course, I never heard from them.
I flew on a round the world, very expensive ticket in first and business class.No distinction was made whatsoever. was made by them. You might as well have been seated in their toilet, and would probably have gotten better service!
In my opinion, BA has no will, or care to return lost luggage to their rightful owners.They will not help anyone unlucky enough to have flown them. Mind you, I am an emerald member, the top tier on One world, which is their alliance.
The emotional distress equals or is greater than temporary loss of baggage.No compensation, words of encouragement, or a offer of help by the stuck up people in BA is being offered. There is simply no one to talk to there.It is 3 weeks and no end in sight to my, or anyone else's plight.
In the age of Fedex, DHL, TNT and others where you can get packages sent and received anywhere in this small world in 24 Hrs. yo would think they would make the slightest effort to return the bags.
NO, ALL THIS VENTING DOESN'T MAKE ME FEEL ANY BETTER, It just makes me more upset.
I do hope that many people will sue their asses off for the discomforted and mishandling of the situation. I will join any class action suit against BA and hope the thousands of other passengers will do so as well.
They (BA) don't deserve to be called an airline!
If there is anyone who could help out in this dire situation, it would be greatly appreciated.