Arbys Complaint - Poor Customer Service at Arbys in Arlington TX
ARLINGTON, TEXAS -- I am never going back to Arbys again, and I will tell everybody I know just how bad the service is there!!
I have sent 3 e-mails asking to be contacted, and even sent one to their corporate office, telling them about the food that was knocked on the floor, and the manager picking it up, and putting it in a bag, to be given to a customer in the drive thru, I told them how we had to clean off our own tables, and that the 2 chicken sandwiches for 4.00 was a total rip off... (It's one sandwich cut in half which makes it 2 sandwiches) My daughter who is 9 yrs old thought it was a happy meal with no toy ..
Nobody gives a sh@t at this place !!
We complained about the bad service to corporate, and received 3 free coupons ..
We took the 3 free coupons, and went to go eat at the same Arbys we received bad service, it's the only one that's close to our house .....
(I brought my camera this time) The place was very messy, trash overflowing out of trash cans (it was a lot worse when I left), soda area very messy.... They screwed up our order again (as always).... We walked in and waited in line.... We were not even greeted (as usual).... We placed our order, a total of 4 meals... I then mentioned we had 3 free meal coupons, the cashier said (oh damn, I wish you had told me that before I started ringing you up )... I said I am sorry, I did not know there was a procedure... She rolls her eyes, and sighes huhhhh let me get the manager).... The manager comes over, and says what do you want?? Rudely!
These people have free meal coupons, and I need to take it off... How did you get these, the manager asks me ... I said I got them because of a bad experience we encountered here last week, and she says, oh you are one of those people ..We just got classified as complainers!!! Is this the way Arbys trains managers ??? I cannot believe the way Arbys managers treat people!!!!! What ever happened to (Hello, how are you doing) or ( oh I am sorry you had a bad experience, let me make it right for you ).. We paid for the one meal with a 100.00 dollar bill, and I swear the cashier cannot count back change... She counted it back 3 times, and each time it was different , when she handed our money to us, I told her do not close the change drawer , I counted each bill to her one by one, and showed her that she shorted us $10.00 ... So we get our food, and the first thing is obvious... We ordered 4 meals , and got 3 fries.. I asked the manager about it, and she brought a small order over.... I said no, I got the extra value meal ( large fries ) .. You know what...
I am tired of typing!!! DO NOT GO TO THIS ARBYS ON COOPER STREET in Arlington TX!!! They do not care, the managers do not care!! The employees think that customer service is a joke !!! Not to mention if there is food on the floor, they put it back up to be served to you !!! You get much better service at Taco Bueno next door, or Long John Silvers close by as well ...