McAfee Software Complaint - Full refund? Only if you demand it
Despite the fact they state they only give full-refunds, a customer service representative tried to tell me my only option was a partial refund (which their website states explicitly they do NOT do.)
I noticed I was being charged for a service I have not used in approximately 2 years since I switched. That was no problem since it's my fault for not checking my statements more closely. I didn't expect to get my money back, but I wanted to at least cancel the account. I immediately went to their website to see what could be done about cancelling auto-renewal. I couldn't find any sort of My Account login, so I went to the support section and saw they had a refund policy read which is located here: http://service.mcafee.com/FAQDocument.aspx?id=5435&lc=1033&partner=10005&type=CS
Their stated policy is a 100% refund on purchases within 30 days, and 60 days for auto-renewals. I was WELL within those limits. I chose their chat option to talk with a customer service representative. After confirming my identity, I was shocked twice: 1. The email on file was several years old, so old it should be bouncing back email to the company (shouldn't that send up a red flag?) and 2. the representative told me my only refund option was a 50% refund which their policy states they will NOT do.
I am not accusing McAfee of purposely trying to scam people, but at the very least they need to properly train customer support. It isn't excusable to say, "those who don't read FAQs deserve it." It's not like I was demanding my money back on something that stated "no refunds!" I don't think it's too much to ask to stick to their own policies.
After linking and quoting the company policy and demanding all my money back, I got my 100% refund. That's why I always read the fine print.