Ford Motor Complaint - National Back Order Of 2003 Explorer Tie Rods
I could go on forever but here are the facts. My car has been on a hoist at my mechanic's garage for the past 3 weeks, since March 28. The tie rods on my 2003 Ford Explorer went bad. This week Ford called us and said the part won't be available until June.
I am renting a car at $200+ a week because our only family vehicle can't be repaired due to a big ball being dropped at Ford. My wife and I are forced to get a new car or put money into a rental. I asked Ford to pay for two weeks of my rental car but they would not.
How does a company like Ford allow something like this to happen? I had another issue with Ford and their "customer service" but that is a different story. By the way, the new car I'm getting is a Honda.