Western National Property Management Complaint - Inflated Rent That They Call A 'Community' "Lease Agreement"
CYPRESS, CALIFORNIA -- The below complaint was written in a word processor on 13 April, 08, & submitted on Tax day to this site 2008. It took a couple days to write it, this time, and months to years to compose in my head - most of the compositions were not sent. One time before, though, I wrote the WNG corporate HQ, and they did reduce the rent ONCE. In that letter, they were told of my life long and ongoing visual handicap and situation, similar to below. They've known long enough ago to have been fair way before this.
I was post 50 when I first wrote them, as well. I only have one income, and one bank account, ever. Today is the first time I have gone public on them, and I have used more than one site to do that, finally, if the sites I chose post it. People can't keep houses, and these guys are RAISING rents instead of lowering them. Which tenants are being charged more?
I used a Word processor to help compose myself and think straighter to tell the story. This is not spam, and is all too true, unfortunately, and I'll bet I'm not alone in this complex or in this city of Cypress, Orange county, Calif state, or country.
I have tried to negotiate to no avail - below are the details and background of my story, after some company background and a bit of WNG profile. My story, after that, is more than a vent, it's also a plea and a huge prayer for justice. Here 'tis:
13 April 2008, this letter addressed to:
Michael K. Kyle, CEO – WNCares@wng.com
Cindy Shepherdson, VP, Prop Mgmt – email@example.com
Western National Property Management / WNG
888 962 2737 (the WNcares #)
Western National Securities
(Western National Property Mgt)
8 Executive Cir, Irvine, CA 92614-6746,
United States (Map)
Phone: (949) 862-6200
Also Does Business As:
Western National Property Mgt
Above company info from the website: http://www.manta.com/coms2/dnbcompany_dpj43y
From a website speaking of Western National’s ‘values’ and mission on http://company/monster/com/wng/ in the segment which is entitled History and Values is the following quote:
“We take the responsibility entrusted to us by each owner, investor, or client very seriously. It is understood that only by giving each individual the care and attention they need, can we continue to uphold our Credo and remain an industry leader. . (ellipses were on the website, and there is no break between the two paragraphs shown here)
Western National Property Management's ability to consistently enhance building values and meet and exceed the goals of owners and portfolios throughout the Western United States continues to drive the company's enviable track record of performance. “
The second paragraph completely undoes the first in priority and intent, hence, my complaint, below. Is the renter a client, let alone a handicapped and aging one?
Two paragraphs above the above is this on the same website:
The senior management of Western works closely with clients to set and prioritize objectives, commit the talent and resources necessary, and create the management environment to provide the highest possible value for each asset. Western provides outstanding resources, systems, and innovative approaches to maximize returns on real estate investments. This formula has allowed the company to establish and maintain long-term relationships with premiere real estate owners including Allegis Realty Investors, Irvine Apartment Communities, BRIDGE Housing, Citicorp Real Estate, and many more.
Are renters clients or only gullible dogs? the above seems to relegate renters to oblivion by not even mentioning them, and certainly does not value the 'lessees', which are the ture source of a chunk of your income, Mr. Micheal K Kyle.
And their CEO history is thus:
"After completing several apartment syndications with private investors, M. Douglas founded B.D.F. Corporation (which later became IPS) in 1964. The company thrived by matching a number of small investors in apartment projects that IPS would then develop, build, and manage. Primarily focusing on Orange County, California, IPS built over 10,000 apartment units through 1980. The Company continues to own and operate the majority of these properties. David M. Stone joined the company in 1969 and now serves as Chairman of the Board. Jerrold A. Glass joined the company in 1971 as President after providing accounting services to the firm for many years.
With Mr. Douglas' retirement from IPS's day-to-day operations, Western National Property Management was formed to manage all properties into the future.
After working for Mr. Glass and his accounting firm for 16 years, Michael K. Hayde joined at the inception of Western National in 1981. Mr. Hayde now serves as Western's Chief Executive Officer."
Note above use of the word "syndication".
Other websites touting WNPM / WNG have the same hyperbole on them. Following this history is my story:
I do not agree to being robbed or raped, but I have to live close to work, anyway, as a visually limited, single, female “customer”, who lives alone, and who is 59 years old. I don’t know how to make this disgusting description short, except to say this is ELDER ABUSE AND DISCRIMINATION AGAINST THE HANDICAPPED.
You wouldn’t want your wife / mother / sister / friend treated as I have been. I cannot drive a car like the Western National Property managers and owners do (WNPM / WNG). THEY KNOW I CANNOT GET A DRIVER’S LICENSE, AND THEY KNOW IT’S A LIFE CHANGING AND PERMANENT CONDITION FROM MY BIRTH. This makes using a moving van more difficult. They know that. I feel imprisoned, here, with few choices equal to those who can drive. They know that.
Where do I go that isn’t corporately owned or run, that isn’t in collusion with the same controlling tactics, precisely to falsely drive up ‘community’ property ‘values’? All rental property managers talk to each other. They know exactly what they are doing, and so does the Cypress City Council, on the ‘community’ level. I am posting this as a last resort, because sympathy from friends and acquaintances can’t equal BIG business politics for me, in THIS community of a lion’s den. It should be named The Coliseum.
To cut to the chase, I want my rent a whole bunch closer to the area norm (of $1,200.00?), and I don’t want to have to play the demeaning (to humans, not to GOD) Lazarus role every lease period to keep the rent ‘reasonable’ - my income is much more singular and far less fluid than yours, Mr. WNG CEO. You aren't denied mobility by not being able to have a driver's license. If you ever took a science course, I'll bet you cared nothing for the lab tech who prepped the equipment you used in class.
Senior living rates near my church are below $1,200.00 / mo, IN Cypress. Go check out the three complexes immediately adjacent to Cypress City Hall, Cypress Police station, Cypress Library, Cypress Senior Center, and St. Ireneous parish church (at the corner of Grindlay and Lincoln, a few blocks from Orange Ave). It CAN’T be that much different over on Juanita St., between Orange Ave and Ball Road, for Arbor Court Apartments, which are near Cypress College (where I work).
To live in those senior places, I’d have to take a bus to work, and we have gang bangers going up and down Lincoln Ave., between Hawaiian Gardens and Anaheim. A nun at my church was assaulted in broad daylight, waiting for a bus, and she was robbed. She told me her story a few days after it happened, and it resulted in the local pastor almost getting decked, before the perp was hauled away. The waiting list for those senior spots is also about a year long.
Why should I have to make my life LESS safe to live cheaper? If you suggest I downsize to a 1 bedroom, would you ask that of yourself? Give up your tools, and whatever else makes your life whatever it is that is valuable to you. Ditto for room mates, which I did in my younger years, when I had a lot less security to lose, but my body and energy levels made that easier to execute. By the way, buses and taxis do break down, and I’ve been stranded by both.
Being left high and dry by Yellow Cab is not only an expensive insult, it is a health and safety issue, day or night, for any female, never mind one with limited vision. Martial arts doesn’t help arthritis all that much, either.
A two bedroom (upstairs) in Arbor Court (different name, then) was $685.00 in 1987, when I first moved here. I think I still have the receipts. Now they want $1,735.00. I’ve had the same job for thirty years, in the same work place, but I can never have true peace or security, here. I worked hard to live close to work, and I have rented elsewhere in Cypress, including a small house over on Camp St., but the owner sold it (and my mother died in it).
Who, at 59 wants to live under someone else’s roof, as I’ve done in younger and other years. I work to have my own place, but it certainly isn’t my castle.
What can I show for all the work I’ve done, in spite of being visually limited? What 2 bdrm in Cypress is worth $1,735.00 a month, when every last sliding glass door is installed backwards, with the screen inside, so it is impossible to put a rod in the track for security? The only way to really lock it is to install a dead bolt that goes to the ground, but they don’t want holes drilled in the structure (fortunately, the tenant before me on the ground floor unit I now have, already installed that dead bolt).
THEY DON’T WANT US TO HAVE SECURITY. No, Western National Property Management didn’t design that, but they also refuse to change that. THEY ROB THE AGING AND THE BLIND. I need a two bedroom because there are no garages, here, so no storage exists, either, that I can access as easily as drivers can. My apartment is both garage and storage for tools, blankets, or whatever one has in the later years of their lives, handicapped or not.
As a single female with NO family, ‘they’ know I am over a barrel, as all renters are, WITH NO REAL ADVOCATE to appeal to. Now, in a desperate appeal, I have to make my status public, and be that much more vulnerable. I have NEVER actually ‘agreed’ to the last several rent hikes, even though I signed the BLOODY paper, and submitted to their legal bondage. They know that most renters will usually give in, ad they don’t mind trying to make me appear to be an hysterical cracked pot.
I signed under verbal and written protest, to no avail, of course, BECAUSE THERE IS NO NEGOTIATING WITH THESE PEOPLE. It’s not a matter of who’s nice and who’s not. They threaten my existence with their system, because they intimidate all renters. The effect on a handicapped, aging, female, and single person, is different, and it is devastating to me.
Any normal human objects to a hostile living environment that uses intimidation as a working tool, which WNG / WNPM and I’m not the only one to voice it. They have said that my objections are threats to them, while they continue to rob me blind. I’m not sorry about the pun, it’s all too true. ARE OTHER TENANTS PAYING WHAT I’VE BEEN PAYING? Where is real full disclosure about that?
They know most people don’t have the legal or financial clout to stop them, or the exorbitant energy it takes. As detailed below, the City of Cypress is not innocent in this kind of process, due to the public nature of the RENT CONTROL discussions that have occurred at City Council meetings.
The property managers know they have the real advantage, especially with the current housing market in 2008. How ‘coincidental’ that working people hours typically overlap and dovetail with those for government offices, and that one has to physically GOTO the governmental offices to file the complaint. The time lag between evil and justice is also known to evil doers.
Renter’s rights are about as small as my skinny little behind without me being visually limited, female, 59, single, and arthritic on top of that. Moving is a b@#$%, not only difficult, and most stressful, displacing precious work / life energy.
One manager did threaten me with, “you can always go somewhere else”. Really? Would she have told a MAN that, or people who can drive cars and trucks? While one manager said it, all of them imply it in their conceited demeanor.
I am FORCED to have them take 40% of my take home pay. It is ELDER ABUSE and HANDICAP BASHING, defacto. They know how hard it is to get satisfaction from government agencies when THERE IS NO RENT CONTROL in Orange County, of good ole’ southern California. Robbery still is what theft is (the denial of the use and enjoyment of my property), but they will still threaten me with more legalized inhumanity, because they will force new ‘negotiations’, and new ‘contracts’ at every ‘lease’ period end. The lease is only a leverage tool.
Hard to enjoy what little I have when worrying about rent.
The conditions of the ‘lease’ are unreasonable, and there is always a fear factor involved in them. THIS IS DISCRIMINATION, and they know how far they can push vulnerable people. I’m not black, I’m white. I’m not Hispanic, I’m of English / Irish heritage. And while I’m at the comparisons, I’m not GAY, either. So, what legal leverage do I have? I only work for a living, and I AM what I said I AM.
I am NOT at peace in my ‘abode’, always wondering how much the rip-off will be, next time, and how long I can actually still pay it. As detailed below, I have already forestalled needed dental work and I fear another expensive surgery will be needed for my failing right eye.
For me, THIS IS A HEALTH AND SAFETY ISSUE, since I do have low vision, do come under the ADA, must keep a job to be ABLE to pay for housing, and I am 59. My income is singularly fixed whether it is Social Security or not (can’t do THAT until I’m 66, by the way, they’re hiking up the age for that, too). My retirement will be less than my current salary, even with PERS.
What matters is not where my money comes from but how much of it these jokers want from me, when I am a blue collar worker, AND THIS IS A BLUE COLLAR NEIGHBORHOOD. Thank you, City of Cypress, for allowing thieves to help increase your tax base, while devaluing those who can still work, even though handicapped.
This report, and / or similar, is given to Internet agencies designed to obtain by public exposure more fairness for those being robbed by corporate greed, especially by nationally owned property managers, like WNG (Western National Group, and Western National Property Management), and especially toward those with handicap and / or who may be in the ‘elder’ or senior class, too (I am 59, and I have low vision from birth).
If any entity(s) named herein object to this report, address my concerns more fairly with the authority you have, for you will end up before God with what you did to your neighbor(s) with it. That includes city / county / state entities. Until that time of greater fairness, while renting, or not, the hidden and devilish antics of WNG should be publicly exposed, and I will do my level best to do precisely that, to reveal to the world how elder abuse and handicap bashing is acted out, despite laws and the spirit of the ADA.
You will have to live with the truth you have created, not only me.
No apartment in the Arbor Court complex is woth $1,620.00 (current rape for #103), and the new ‘agreement’ they want me to sign says !,735.00 AND they want another $35.00 for more pet fee (how many times will they add to or re-invent that?). What good are 2 parking spaces I can’t do anything with, by the way (2 drm apts get 2 spaces), that offers NO security for a motorized wheel chair / scooter / or any electricity to charge it?
Renter hikes need more leverage than government agencies give, which are useless when corporate selfishness designs contracts around their supposed equalizing regulation, with permission of city and county and state endorsements. Government agencies include cities that refuse to have any kind of rent control, and which allow injustices to renters, handicapped, senior, or not.
I wish I had the clout of groups like the ACLU without the dirty politics that always seems to go with the use of them. That helps imprison me, too.
I’ve had similar bad other corporate experiences to the herein described landlord experience, having dealt with Sprint in previous years, with which I will not ever do business, again. Likewise, with Fleet Bank, which, thank God, my current bank, OCTFCU, helped me deal with, after stating my case with them. OCTFCU bought the Fleet paper (that was reinvented under other names before OCTFCU got it) and I am now paying off that debt to that very well organized credit union.
It takes a very loud squeaky wheel to get any justice. That I’m vested with PERS doesn’t help much with any of this.
As it stands, now, due to actions and decisions of WNG, I have delayed much needed dental work (half a tooth in my head badly needs attention) and my right eye is slowly getting worse (it used to be my best eye, but not now), and there are periodic doctor visits concerning arthritis and weak lungs (I’ve had pneumonia, another reason why waiting for buses and taxis in bad weather – that may not come - isn’t my idea of personal freedom).
Having had two cataract surgeries before this, I suspect that something is awry with the implant in the right eye, but way inflated rents help delay that as an economic and handicap practicality. I am as much as legally blind, because of the way California defines ADA, legitimately. No American dream for me (or a Make a Wish foundation).
Readers may find my stories about Sprint and Fleet on line, as well, likely filed as Mary from California. Yep, it’s me, and here I go, again, about the Irvine based WNG renter scam. It’s not that I’m a whiner with unfounded babble, but that there is that much greed in our counties and country that falls in ‘gray’ areas, where many are treaded on, and where many fear to go against the grain of corporate greed.
This kind of national corporate ‘leadership’ affects my / our ability to work and live in peace, which makes it is a safety, health, and welfare issue – POLITICIANS AND LEGISLATORS TAKE HEED – renters matter to your vote, too, and AARP is not all there is to the demographics.
My female physical body is equivalent to 70 – ish when my chronological age is only 59. The stress from entities like WNG is not so slowly killing me, which is precisely what ‘they’ want – me gone, no longer to be heard from, so they can screw others more quietly.
That makes me a ‘whistle blower’, and those always suffer some form of martyrdom. You would not want your mother, wife, sister, aunt, or friend in this situation, nor to suffer what I and many others have suffered at the hands of greed.
This report concerns Western National Property Management, otherwise known as Western National Group (WNG), regarding standing and future rental contracts at Arbor Court Apartments in Cypress, California, in Orange County, of Southern California. It is no accident that handicapped renters face financial strangulation in this county and city.
Readers may remember Orange County in the now infamous financial debacle that almost put that county into bankruptcy, regardless of what the legal terminology was about that. My workplace, a community college district, was the #2 investor in the Merrill Lynch scheme over which there was litigation at the end of that county’s experiences, which involved an elderly man named Citron, who virtually got off scott free with his five houses still intact.
My district was something like 70% successful (a rarity in this kind of thing) in its action against ML and OC, getting about that much of its investment back, if I understand what the district said about its legal battle to us.
Since then, OC has taken pride on hiking itself up by inflated financial bootstraps to recoup its losses, and garner even more income for itself. Companies like WNG are part of that concerted operation, being based in Irvine, California. If OC were a country, according to a published study some years back, it would be in top ten for GNP type value, and in the UN, for sure, as a wealthy entity.
OC is not a poor county and it is dead set against rent control. So much for expecting fairness in any kind of contract with any corporate entity in it, that only understands the same elitism that drove slavery. A little peek into past history shows how wrong city fathers and legislators and judges can be.
Dred Scott v. Sandford (1857)
". . . . . . We think they [people of African ancestry] are . . . not included, and were not intended to be included, under the word "citizens" in the Constitution, and can therefore claim none of the rights and privileges which that instrument provides for and secures to citizens of the United States. . . ."
— Chief Justice Roger B. Taney,
speaking for the majority
This decision of the Supreme Court was overturned, thank God, sort of, see the below from Widepedia. It seems renters are not real citizens, enjoying prosperity, either.
Though Dred Scott was never overruled, its holding was superseded by the passage of the Thirteenth Amendment to the United States Constitution in 1865, which abolished slavery, and the Fourteenth Amendment in 1868, which guaranteed full rights and citizenship regardless of race.
Renters are in the same boat, aren’t they – low long will it take for full justice? It isn’t only the stereotypical black and Hispanic folks that have rent problems, is it?
Every city in OC is committed to increasing its tax base, and the once bedroom community of the City of Cypress has participated in that by inviting in corporate behemoths like Wal-Mart (causing a big property dispute with one of our local churches that was much publicized for months), which treats its employees like dirt on the part time theory of never paying all of them benefits.
In other words, the values of the blue collar worker will not ever be respected or dealt with fairly, while they offer the prospect of more ‘jobs’ as only meaningless carrots – the jobs don’t pay enough to pay the rent, even though I make more than most Wal-Mart or Costco employees. That’s the rub, here.
The corporate name of Western National Property Management properly figures into this kind of scheming city and county plan, and that corporate name implies a national cadre of lawyers who will make sure the renter is always financially raped, and that is the gist of my TRUE story, herein. I need a good advocate, one a hell of a lot better than the government, which knows not citizens who are not lawyers and land owners.
I have worked for the above community college and its district for thirty years as a Lab Tech, and NOT primarily as a teacher, except for a short multi-year stint as a P / T night instructor, on top of the F / T work as a laboratory technician in a multi discipline science environment (short means ten years with two jobs compared to thirty total as a lab tech, over all of it).
At one point, I had three jobs, trying to break even and in an attempt to ‘get a life’, and that was while living in the upstairs apt in what is now called Arbor Court.
I eventually got sick from the increased work load, and had to keep the job with the greater net income, which wasn’t the job I enjoyed more, as an instructor – that was also the first time I had pneumonia. I have not found another school that has an LT covering as much as I do in scientific topic or equipment – the job is truly unique in that nature.
They will know who wrote this, based on that description, as I am known to be outspoken against abuses in the use of authority and other injustices. It also serves to describe my income as BLUE COLLAR, not as that of a F / T community college instructor, when theirs is in the 6 figure range.
Now, I only have ONE job, ONE income, and ONE account from which rent comes, regardless of how many accounts corporate entities have. Getting a money order (instead of giving a check) is a time consuming effort involving other people for faster transport than any public means, for a non driving handicapped person. You will see how that figures into this, but it may not be as you first suspect.
My SINGLE FAMILY income is five figure, and not on the high end, and I am the only family I have. No single head of household should have to pay 40% of their salary for rent, alone, but I do, even as a senior citizen. Our COLA figures at work do not keep up with the true cost of living, and on top of that, I have low vision, which is from birth.
Not being able to procure a California DMV driver’s license means that I have what the state of California calls a “life changing” condition, which by ADA description means it is more trouble for impaired people to do anything, especially GET JUSTICE, than it is for those who are more whole.
You, who may desire me to use gov’t agencies to get justice, remember that one has to take time off work to do that, and for a non driving visually challenged person, that also means involving others in my troubles to drive me to and from wherever they are. Remember that when you want justice for yourself.
WNG knows this, very well, and they use this kind of thing against handicapped renters, every day. All of the managers I’ve ‘seen’ at Arbor Court drive a car, and they don’t HAVE to live close to their work place, as I do (they also can park closer to their office than renters to their abodes, here).
Buses and taxis don’t cut it as well as living a block away from work, whether the work hours are irregular, or not, or whether it rains or shines, is cold or hot, or whatever. It’s a matter of conserving time and energy when any form of public transport often takes MUCH longer than for anyone driving a car.
Please don’t bring up the no car maintenance angle, when time is far more precious. Drivers aren’t giving up enough independent driving to make a big environmental difference, either. Public transport isn’t as convenient as a car, which is a MUST in this state. Who regards it as a privilege, except law enforcement and those who can’t drive?
I had one mgr lie through her teeth to me, telling me she was legally blind, when her only problem was night vision. She had keys to a car and a license, which I can NEVER have, at all.
That’s how crass they are, here, and they call themselves a ‘community’. The site mgr title is “community manager”. Choke, cough, barf. Cell block manager is closer.
Being close to work maximizes my abilities to BE at work AND pay rent, at all, or on time, and helps level out the playing field, so to speak. I have to plan things differently than drivers do.
Being female, I’m sure most readers can relate to my reluctance to be standing on street corners or being on streets at night, even though Cypress is, in some terms, safer than some parts of Anaheim or Santa Ana, for example.
As a worker with low vision in a public institution, I was finally ‘given’ an electronic magnifier, but I went for years using lesser magnifiers that I found and paid for on my own. This same scenario applies to the living place, when one rents, as well as to the work place.
I’ve only had the more efficient electronic form of magnifier at work for about 5 of the 30 years I’ve worked there, all on the same campus - even though I've had low vision all my life.
I had to fight for that magnifier, evidently longer and harder than some other folks, as I’ve been told by fellow workers in the know, who know who asked for and received aids to doing their work sooner, and with less hassle than I went through. When I did finally ask for the electronic reader, they asked if I meant I couldn’t do my job without it, and you can see where that kind of questioning goes. They wanted me to say I couldn't do my job so they could get rid of me.
I answered that I’ve had the condition from birth and my work reviews prove I’ve been doing my job all along, in spite of my limitations.
In other words, compliance with the ADA is always a fight, in either private or gov’t sectors, since the wording in the ADA is ‘loose’, meaning somewhat ambiguous. There’s some financial profit reason why legislators never FIX that. WNG has very little compassion despite their advertising hyperbole about what they do for ‘charity’ and ‘community’. Greed & politics are in bed, together, at work and in the renting biz.
Providing aids to unequal handicapped workers and renters means more money is going out the door for things other than what ‘they’ want – and this is a place that is supposed to be ADA friendly as a state funded place of higher education. Ditto for rent considerations with WNG. That sort of thing makes the working atmosphere “HOSTILE” to handicapped people, and the atmosphere is equally same for disabled renters with corporate entities like WNPM / WNG. HOSTILE.
Since I’m 59, this also smells of elder abuse, as well. At minimum, the rent they want from me is renter bashing, and the contract is purposefully intimidating and humiliating.
The contract is six pages long, and you have to initial practically EVERY paragraph, just to reinforce their snobbery and make you feel like a fool for not always being able to understand what they are cramming down your throat. Why is a visually limited person being given a contract in 8 point print? Business letters were once in 12 point (Courier, ugly, but readable).
They are CHOOSING to keep renter’s arms twisted way up the back to the neck. They may as well have hand cuffs, pepper spray, and a Taser in their desk, as the contract functions as that when one can’t up and move as readily as PEOPLE WHO ARE NOT VISUALLY LIMITED AND WHO CAN DRIVE.
I have no family, and moving is a different orchestration of friends to help than for those more mobile or independent. Moving means expending 2-4 months rent in one month, and I don’t have that kind of fluid cash most of the time. “Gettng a life” is very different, indeed, for the less mobile.
I have lived at Arbor Court since 1987, when rent for a 2 bdrm was $685.00/mo. I am now paying $1,620.00, and they want to hike it up to $1,735.00. Every raise in pay has a commensurate raise in rent, regardless of who owns or manages it. The trend is obvious, but gets heavier when it’s a large entity like WNG.
The property owners stick together and have plenty of legal advocates to help it all along. What lawyer is stupid enough to be on the tenants’ side when they make more money on the other side? What politician isn’t both a lawyer and land owner in the main and majority? Where is my help?
There’s no AC, here, except a single power hungry, very inefficient under the window unit in ONE bedroom, and the bigger one that previous tenants put in has been removed to profit someone’s office. I saw it go there.
The standard company unit jumped my power bill BEFORE there were rolling blackouts, so you can guess I live without it, now, MISERABLY in the summer – not good for ELDERS. I use a swamp cooler on really hot days, one I got used at the local swap meet, like a lot else that I have - used & pre-owned.
In the winter, I don’t use the central heat, either, because the heating ducts are FULL OF DUST, which make my allergies flare up. Why is heat central but AC is not? NEVER HAVE THEY CLEANED THE DUCT WORK, BUT THEY REPLACE THE STUPID FILTER IN BOTH AC AND HEATER, EVEN THOUGH I TOLD THEM I DON’T USE THEM.
I use the kitchen stove in the mornings when I get dressed. I have a heated circulated oil unit by the porch sliding door for catching drafts, where the most cold air comes in. I close off the 2 bedrooms in the winter, which kind of takes care of having room mates, as well. They will cost me more, in both money and true security.
I sleep in the living room on the knock off craft-matic type bed, which is my couch. Ergo, I only heat one room, some of the time, if you consider living room and kitchen area as one room, with its sixties type, open air, see through, adjoining bar structure. I pay more to endure inconsiderate decisions from mngmnt, who do not live as I MUST.
Over the years that WNG has overseen the place, I have tried to be nice in negotiations, but there is NO negotiating with these people, in reality. While I can get some repairs done, other things that would make my life less miserable, they ignore. Their attitude makes me ask for less than I should in terms of repairs.
When I lived in #106 in this same complex, the carpet went a lot longer than 5 years, and it only got replaced when I moved downstairs to #103, but we both know what the law says about painting and carpet for apartments – or used to say, if it doesn’t, now. In #103, the carpet was not replaced or cleaned when I moved in, and I did agree to that for timing reasons, and it wasn't this mngmnt companyor owner.
It’s been more than 5 years in #103, now, and the carpeting was new when I moved in, but now, it's seven or eight years later. They also know how hard it is for me to move stuff for either that kind of operation, or for plain old totally moving out. They haven’t been ‘community’ to me.
Why does the patience of renters, the seniors, and the handicapped have to be greater than the corporate innovators, who have more than I could EVER win in any lottery?
As of this writing, PC (politically correct) nice is out the window, and they are plainly aware that I think they are thoroughly IMMORAL IN THEIR GREED. You bet I’m angry at being ripped off, and that those who engineer and drive the contract not only has no respect for the tenant, with a contract that is ALSO IN SMALL PRINT THAT IS DOUBLY DEMEANING FOR A LOW VISION TENANT.
We have gay pride, and black pride, but I am half blind, arthritic, and 59, and Irish-English, instead. What kind of choices do I have against THE MNGMNT?
Not only do I have to use 4-6x magnification to read the fat contract (and a computer screen), but also 4-6x the light level that most people can read in that drive cars. Hell, half the time, I have trouble finding the mouse pointer on my computer screen. The ‘folks’ at WNG can’t bear to give in one inch, and so the contact is forever harshly iron clad to their favor, always.
This is what the City of Cypress wants as well, since their big to do over NO RENT CONTROL when Lyons Management left this apt complex, prior to when WNG came in – I think that was in the nineteen nineties, if I recall, correctly.
The City of Cypress co - operatives in this deserves to also rot in you know where for what it is doing to working renters, and especially those who must live, rent, and work with a handicap, especially one that PREVENTS THE SAME MOBILITY THAT THE DRIVING MANAGER OR RENTER HAS, EVEN IF THEY ARE HANDICAPPED.
I apologize to tenants who have heard me cuss out the mngmnt, but I don’t apologize for venting frustration at continued abuse and injustice from them. We do have at least two people here who are in wheelchairs, but at least one of them also drives. I can’t. I have always wondered why the one person I know of committed suicide, here, too.
Besides the rent being way too high, renters HAVE TO HAVE renter’s insurance, here, at Arbor Court (it’s been other names) and of course, it benefits MNGMNT more than the renter, even though they have to have their own insurance, too, as property owners. It’s $315.00 a year (I carry the seismic clause, which they do NOT require, but should).
Besides the new 42” television I just got this year with an overdue work contract settlement, so I can hope to see some of what the driving public sees on the tube, there’s only the CAT GENIE, a used refrigerator, and a Craft-matic type bed to lose, and, oh, yeah, the laptop & printer I’m using to write this with.
That ‘bed’ is my couch, because of my aching back, hips, etc., so I can enjoy what little ‘life’ and entertainment that I have – watching news, Court TV, EWTN, and science stuff on the tube. They can’t take my religion, even if I lose the holy pictures and crucifixes off the walls, and the religious books and media off my shelves or the tools in the cheap rollaway in a bedroom closet.
My furniture is either used or is shelving from Home Depot, and is light enough for me to manage. Even with the new TV, I don’t NEED renter’s insurance, but they make me spend that money, and they bank on me using their eRenter plan to do it with. What kind of rig up is this, whichever company I used?
I don’t expect full disclosure from any corporate property manager or secondary outfits that have anything to do with corporate structures like WNG.
eRenter pulled a nice little stunt, too, in presuming a one time phone check from me in 2006 meant they could ALWAYS do an auto pull from my account, which I caught them trying to do in 2008. They never got permission from me for that because I NEVER do auto payments, because rarely can the timing be controlled ON MY END.
When eRenter tried their little stunt in 2008, it impinged on my ability to pay the rent - nice coop deal, there – that’s where supposedly paying rent with a money order suddenly arose, to which I cried foul very loudly. The same account (and check routing #) pays it all in any year.
If the renter breaks the ‘lease’, by their definition of ‘early, it’s another $1,000.00, which amounts to another month’s rent, which is somehow magically legal. It’s not enough to overcharge you for everything else. This is why they want to force doing leases, so they can work in the noose with the lease break fee or fine, which is extortion, or whatever name they use for this contract clause.
Jeez, if there was a fireplace, central air AND heat, with clean ducts, or a personal jacouzi, or real stone tile somewhere . . . maybe $1,735.00 a month would seem less invasive. The public pool, public jacouzi, public barbies, puny fountain – not enuff. That’s why this is only a BLUE COLLAR PLACE CHARGING PIMP RENTS.
There’s NO storage here, and NO garage, only open carports, which of course, THEY use to control whatever it is that they control this way. If a renter had an old fuddy duddy electric cart, it would have to be on the porch or in the house to be secure. There’s no outlets on the carports to charge one of those with, or anything like a Prias. That means I have NO garage for tools or books, too, and I have both. Hence I pretty much have to go for a 2 bdrm unit to hold my modest amount of stuff. Oh, they love that, and call it my freedom of choice. Yeah, and setting rent is theirs. Execs have LOCKED garages.
They come in on a yearly inspection thing, supposedly for smoke alarms and those filters spoken of above, but, why are the smoke detectors the cheapest battery run jobs that come from Home Depot, instead of hard wired ones? Everything in here is the cheapest, and I’ve seen the Home Depot delivery trucks come in on some of their improvement projects. Not top of the line stuff, except the rents. What a bunch of cheapskate jerks.
The landscaping here is AVERAGE, and the neighborhood is BLUE COLLAR, not ritzy, like where the corporate HQ of WNG is. Cypress is NOT Irvine. But, Cypress benefits from WNG financially raping blue collar workers and hard working families, despite the housing crunch, which landlords can ONLY benefit from – they know what barrel people are over that have lost houses. They are licking their chops, for sure & raping renters.
The cleaning method for the laundry room is with a leaf blower, no less. The worker doing it is decked out in hazmat gear up to yin yang, but the gas fumes from the blower hang out in there for a long time for those doing laundry. I’ve gone in right after he’s done, and had to clean dryer filters (no, I don’t bang them to do that), and wipe spilled soap off washers, too.
It took them a long time to replace the mailboxes that used to be half falling off the wall. They are bigger, now, which is nice, but they also took away the trash can that all that stupid advertising should go into, and never land in our box. Those who wanted it could cull it out of the open style, corregated plastic type postal bin that used to be there. Now, we have to lug it to the trash and work harder to do that.
Security is a joke . . . The front walk in gate is open most of the time, and a drive up, once a night, security company ‘officer’ comes after ten p.m., and makes a quick circuit from front gate to laungry room, and back out the gate. I’ve watched this several times on nights when I come home from church late, over the years. I don’t feel safer.
He never goes to the north, east, or west side parking lots or the apartments facing those, that I’ve seen. He may be uniformed, but his truck / car isn’t always marked. Most of the times I’ve observed him, as a half blind tenant, he didn’t even know I was around.
Oh, yeah, I’ve watched kids jump to stand on the drive through gates, bounce up and down on them (fat works well, here), and somehow trigger the opening mechanism.
I wouldn’t dare try that, since it doesn’t take much to take the thing off its tracks. The west-south side drive through gate has the sensor placed so close to the gate, that people have rammed it. The north gate isn’t much better, and it’s been off its tracks, too.
I’ve already paid for two pets, long ago, and more since, and now I have only one (not the 2 I used to have). If I read / translate the latest contract they want me to sign, it’s going to be another $35.00 (monthly?) for the single aging animal I now have, who sleeps more than anything else, and is as arthritic as I am, who is litter trained, neutered, and who doesn’t spray the walls or anything of mine, which I absolutely HATE.
AND I just installed a wonderful device called a CAT GENIE that ELIMINATES the cat box. Both cat and I are ecstatic with it, but I’m sure the mngmnt wouldn’t see it as a help to them to have a healtheir and cleaner environment for me and my pet – like no more allergies from cat litter dust. For me, I don’t have to use my aching back to lift or stagger with either new (from store in a wheeled cart) or old litter (to the trash), any more, and all the cat mess goes to sewage treatment where it belongs, not in a landfill.
And speaking of utilities, it isn’t only that we pay them, but they have this company named ISTA getting paid for us to pay them for gas, water, trash, and what else (it was USI West)? What’s up with that set up?
There’s NO recycling, here, but Cypress does have that with home owners, with their special trash receptacles. Only dumpsters for us renters, and not enough of them, at times. These corporate, X gen yuppies know NADA about being green – giant hot water boilers that I am paying for, and all. I’ve had fluorescent lighting way before Lyons left and WNG came in, and it took them a LONG time to put fluorescents in for sidewalks, to improve the lighting at all, and to make RAMPS for handicapped people to use.
They STILL don’t have enough ramps for people hauling heavy stuff to and from parking lots. They don’t care about people, only potential litigation.
The place is split level, with steps everywhere – not handiapp or people friendly, at all. It isn’t only stairs to 2nd story apts, with NO elevators, but the other steps to deal with.
The light switch for the front porch is ONLY on the inside of the front door, so coming home at night to a lighted porch means leaving the damned thing on all day while I am at work, if a blind person wants to find the keyhole by other than touch. I asked if one of those things could be installed that Home Depot sells (and TV adds speak of) to allow a remote operated switch from out side the damned door, and of course, they said NO. No conveniences or necessities for me from them.
It’s so simple to do that you don’t have to be an electrician (and I know enough as a lab tech in a collegiate level physics lab, when my original major was to be electrical engineering – and I worked with my electrician / plumber / refrig svc father on jobs growing up). I wanted to buy the part, NO, they said, regardless of who bought or installed it. Handicap friendly? Hell, NO. I’m not supposed to wish they’d go blind, dammit.
If you are late with rent (who hasn’t done that one, somewhere) they want a money order, even though you DID NOT bounce any checks, and have only one income, and ONE account, from which all the bill paying money comes. For me, it also means extra time and help from other people to get a money order, so I screamed bloody hell about this rig up.
What place gives a single money order or cashier’s check for rent amounts over one thousand dollars? Certainly not the local grocery store. My bank location means taking time off work to get there. Like being late is a thing I plan for or enjoy, or that corporate exec’s never leverage THEIR finances, either. Oh, those corporate bonuses and salaries when they belly up. Please, go belly up like Enron, and steal employee’s money, too.
Do you want TO DO SATELLITE, here, at Arbor Court? Don’t live on the first floor on the north side of any building, because all dish antennae must point SSE to get signal. They won’t let you drill holes in the infrastructure, which means neither can the dish people put up poles, or attach pole brackets to eaves, so north facing first floor people can do Dish or Direct, or whatever.
People on the south side of bldgs use nylon wire ties to hold the antennae onto the rails (can’t drill holes). Second floor people on the north sides of bldg’s have these tripod rigs that really beg the safety question – they wire tie them to the balcony railings – great for our Santa Ana wind conditions – those nylon wire ties really are strong, I guess, because that’s what I’ve seen on balconies, here.
Sure is a friendly place, isn’t it, despite the once a year party they throw for ‘valued’ renters (surely not VALUED CUSTOMERS). The Time Warner Cable people must love this satellite situation deal, and they, too, have a ONE CABLE COMPANY PER CITY deal with the City of Cypress. So much for competition, fair pricing, and fair trade, huh? It isn’t only rent.
Renters are only here to be raped and sucked dry for corporate HQ.
When the laws changed about adults and kids having equal access to housing, the noise level went up, here. The kids know when to do what, not only what they do to the drive through gates, regardless of the rules about NO skateboards and bikes on the interior sidewalks.
AS A VISUALLY LIMITED RENTER, I DON’T SEE WNG CARING WHAT THESE KIDS COULD DO TO ME WITH WHAT THEY HAVE ON THE SIDEWALKS WHEN MNGMNT GOES HOME. No supervision of children, here, or not enough.
I once caught a very small child forcibly breaking a masonry cinder block on the sidewalk, by lifting it above his head and throwing it down. I wouldn’t have believed he was big enough to do that had I not seen it and heard it. He’s still around, too. I poked head above my porch fence by the third or fourth THUD and stopped him, with the help of a male neighbor who also came out to see what the noise was.
Only God knows where the kid got the block FROM, and he didn’t care whose property he was destroying. They track through the plants, and no parents in sight. It isn’t that they need to play that bothers me, but how the parents let them DO that. Rules, or not, mngmnt does way too little about this, except to HIKE my rent when I complain about whatever.
The only thing distinctive about my place is that it is one of two apartments that have a bigger porch, which in both cases was made that way by tenants in cahoots with previous assistant managers, before the place was corporately run. For reasons I have no clue about, this was never changed when they did renovations of all the fencing around here.
The two larger fences on the same size concrete porches that everybody else has gives excuse to charge more. I put in stepping stones and leveled the ground out better where the previous tenants and mngmnt left chunks and potholes behind. I’m not taking the stepping stones with me, to be sure, or the two ceramic square planters I also put there.
In view of the no holes drilled clause, they went on a binge of no hanging plants, even though the beams were full of nails previously ‘installed’. I only ever had hanging plants, light ones, and no plant can fly out over six feet horizontally, and over a six foot fence. I had to take them down, anyway, in the name of politically correct legalese.
Such are the small minds that run this place. Funny how “seasonal” holiday lights still go up all over the place in the complex, nails, tacks, holes, or not.
I wonder if we will have fleas this year, as we always do, even though an insect guy always makes the rounds with his back borne little sprayer rig. I had a possum invasion, once, too, but in a hundred fifty + apartments, I got blamed for why they were there. I’m not the only one with pets, or who may have a food dish on the porch.
My aging cat can’t climb the fence, anymore, and I do leave the sliding door open for him, sometimes, so he can curl up on one of the porch chairs when it’s good weather for him to do that. Sure, it’s always my fault, and take my money, too. May your PC makeup run in your eyes.
This is beyond ridiculous. It hurts like hell, and I am in continued anguish
Thank you for your kind consideration, and just action.